What are the responsibilities and job description for the Front Desk Agent position at Americinn by Wyndham Green Bay West?
We are currently hiring at AmericInn by Wyndham Green Bay West for part time Front Desk Agents.
Front Desk Agents are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous, efficient and friendly manner, both face to face and on the phone. The individual is required to : demonstrate good computer skills, accurately handle cash and charges; stand for extended periods of times; present a friendly, outgoing, energetic and guest service oriented demeanor.
Responsibilities include but are not limited to:
- Greet and check in guests, ensuring a warm and welcoming atmosphere.
- Manage multi-line phone systems to handle reservations and inquiries efficiently.
- Provide exceptional customer service by addressing guest needs and concerns promptly.
- Process cash and credit transactions accurately, maintaining financial integrity.
- Assist with guest relations and resolve any issues to enhance overall satisfaction.
- Collaborate with hotel management to ensure smooth front desk operations.
Qualifications
- Strong customer service skills and experience in front desk operations are preferred but not required
- Proficiency in hospitality and guest services, with a focus on guest relations is helpful
- Familiarity with cash handling and multi-line phone systems
- Computer skills for managing reservations and guest inquiries
- Hospitable and welcoming individual who enjoys meeting new people and takes pride in their work.
We are looking for dependable and hardworking individuals for both 1st and 2nd shift for the hours of 7am-3pm and 3pm-11pm; this is a part time position. Some weekend and holiday availability may be required and flexibility is a must.
We also provide bonus pay throughout the year as well as anniversary bonuses. In addition, we offer free stays and discounts from Wyndham hotels across the country including pool and spa access for family. Please email your resume or stop in to fill out an application. Starting wage is $16 per hour.
Work Remotely
- No
Job Type: Part-time
Pay: From $16.00 per hour
Schedule:
- Day shift
- Evening shift
People with a criminal record are encouraged to apply
Application Question(s):
- Are you a dependable worker? If so, what shift do you prefer, first or second?
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Green Bay, WI 54303 (Required)
Work Location: In person
Salary : $16