What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn Green Bay?
Busy hotel looking to add a part time front desk agent.
Hours would be 3pm to 11pm.
Critical Success Factors
- Greet and welcome guest.
- Assign rooms and keys.
- Keep track of daily scheduled functions and their locations.
- Manage all daily arrivals and departures, including groups.
- Prepare guest folio and collect payment for visit.
- Follow banking-out and shift closing procedures.
- Maintain safe and clean work areas.
- Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
- Provide suggestions for places to visit, eat, and shop as well directions and maps.
- Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
- Arrange transportation.
- Carry out specified duties in the event of emergencies.
- Answer phones promptly in a polite and professional manner using the standard phraseology.
- Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
- Handle wake-up calls and ensure timely delivery by following standard procedure.
- Assist guests with function of all guestroom features.
- Log and track all guest complaints.
- Promptly communicate all requests to appropriate departments.
- Assist in solving billing discrepancies.
- Handle monetary transactions per prescribed procedure.
- Utilize property management system and all other required technology to carry out daily responsibilities.
- Advise guests and callers of current rates and promotions.
- Show guest rooms and meeting space to prospective guests as needed.
Benefits
1. Hilton Team Member Travel Program
2. Tuition Reimbursement (NEW!)
3. Employee Referral Bonus (NEW!)
Job Type: Part-time
Pay: From $16.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $16
