What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Marquette?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating memorable experiences for our guests and maintaining the high standards of our establishment.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information and billing.
- Handle guest inquiries, requests, and complaints promptly, demonstrating excellent problem-solving skills.
- Maintain knowledge of hotel services, amenities, local attractions, and events to provide accurate information to guests.
- Operate phone systems to manage incoming calls, taking messages when necessary while adhering to proper phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests and address any issues that arise during their stay.
- Process reservations through various channels while maintaining an organized system for tracking bookings.
- Assist in administrative tasks such as filing reports, managing inventory of supplies, and updating guest records as needed.
Qualifications
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Strong communication skills with a focus on guest relations; bilingual or multilingual abilities are a plus.
- Familiarity with hotel management software and phone systems is advantageous.
- Excellent organizational skills with attention to detail to ensure smooth operations at the front desk.
- Ability to work flexible hours, including weekends and holidays as required by the business needs.
- A positive attitude, professionalism, and a commitment to providing outstanding customer service are essential traits for this role.
Join our team as a Front Desk Agent where your contributions will help create unforgettable experiences for our guests!
Job Type: Part-time
Pay: $14.50 - $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
Ability to Commute:
- Marquette, MI 49855 (Required)
Ability to Relocate:
- Marquette, MI 49855: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
