What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at AmericInn Hotel & Suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere at our hotel. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to multitask in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while ensuring all information is accurate.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel amenities, services, local attractions, and events.
- Process reservations and maintain an organized front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with billing inquiries and payment processing.
- Maintain confidentiality of guest information at all times.
- Promote hotel services and upsell rooms or packages when appropriate.
Experience
- Previous experience in hospitality or guest services is preferred.
- Familiarity with hotel systems is an advantage.
- Strong customer service skills with the ability to handle challenging situations gracefully.
- Multilingual abilities are a plus to enhance guest interactions.
- A background in front desk operations or resort environments is beneficial but not mandatory.
Join our team as a Night auditor Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Petoskey, MI 49770 (Required)
Ability to Relocate:
- Petoskey, MI 49770: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
