Night Auditor/Front Desk Clerk

Fairfield Inn & Suites by Marriott in Saginaw, MI is looking for a Night Auditor/Front Desk Clerk to join our team. Do you enjoy talking to the customers and providing exceptional customer service? If yes, apply today for consideration.

General Summary

Providing a lasting first impression filled with the highest quality of hospitality service. Beginning with guest reservations and to continue through the checkout process, it is every employee’s duty and passion to see that all guest needs will be handled in an efficient, gracious and professional manor.

Education/Experience

High school diploma or General Education Certificate is required.

Knowledge, Skills and Ability

• Must have the ability to speak, understand, read and write the English language.
• Must be able to multi-task effectively in a public atmosphere.
• Must have the ability to apply appropriate resolution to stressful situations.
• Must read and understand the Employee Handbook.
• Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
• Must be able to compute basic mathematical calculations including addition, subtraction, multiplication and division.
• Must be able to perform basic computer skills (including Excel, Word, and E-Mail).

Duties and Responsibilities

• Know and live the mission and values of the hotel brand and company.
• Directly responsible for guest satisfaction scores from Arrival Experience through Departure Experience.
• Maintain a friendly and helpful demeanor at all times. Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet.
• Night Auditors are to complete all Front Desk Clerk functions.
• Effectively operate the hotel computer system or property management system.
• Possess working knowledge of hotel reservation and cancellation procedures.
• Know guest loyalty program. Recruit new guests for program. Execute benefits per brand standards for existing members.
• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures to ensure rotating banks stay at predetermined amount.
• Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures.
• Offer and properly handle requests for wake-up calls and “do not disturb” requests.
• Provide the highest quality of customer service to the guest at all times.
• Assists in Laundry during down times and/or as needed.
• Maintain lobby restrooms, complimentary coffee stations (if applicable) and assist with breakfast set-up as required.
• Maintain front porte-cochere by picking up trash, shoveling snow, melting ice, etc.
• Practice safety standards at all times and keep the property safe for guests and fellow employees. Use wet floor signs, as required. Report any injuries or unsafe conditions to management.
• Handle guest mail, messages and safe deposit boxes as outlined in additional policy.
• Answer the telephone within three rings with a smile and approved greeting.
• Complete the shift work Checklist as assigned.
• Know and be able to execute Emergency Procedures.
• Must successfully complete education related to assigned duties and role.
• Other duties as assigned.

Working Conditions

Public, business atmosphere, located near building entrance in which temperatures may vary within reason of indoor climates. Lifting and carrying up to 10 lbs. may occur and with assistance, moving up to 50 lbs. Must be able to stand for long periods of time.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• Evening shift
• Night shift

Experience:

• Front desk: 1 year (Required)
• Hospitality: 1 year (Required)
• Fossee: 1 year (Required)

Work Location: In person

Salary : $13 - $15