What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Country Inns & Suites?
We are looking for a Hotel Night Auditor/Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Night Auditor/Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities as well as running Night Audit. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Run Night Audit; gather paperwork
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Type: Full-time
Pay: $13.00 - $14.50 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Rotating weekends
Work Location: In person
Salary : $13 - $15
