What are the responsibilities and job description for the Customer Support/Office Operations position at Americold?
Customer Service Representative
A challenging role at Americold
About the Role
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team.
As a Customer Service Rep, you will be responsible for:
- Responding to customer inquiries and complaints concerning work-orders, shipments, inventory counts, and other related matters
- Reporting customer feedback to management to ensure continuous improvement
- Providing clerical support, including overseeing all paperwork associated with orders and maintaining corresponding files
- Scheduling loads as required and maintaining updated reports to ensure all loads are empty and closed
- Resolving refused product, over, short, and damaged (OS&D) orders in a timely and professional manner
Key Responsibilities
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
You will be expected to:
- Work closely with internal teams to resolve customer issues
- Maintain accurate records and reports to ensure seamless operations
- Adhere to company policies and procedures while ensuring high levels of customer satisfaction
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational and time-management skills
- Familiarity with office equipment and computer software
About Americold
Americold is a leading cold storage solutions provider, dedicated to delivering exceptional service and innovative solutions to our customers.
We offer a dynamic and supportive work environment, with opportunities for growth and development.
Join our team and be a part of our mission to provide outstanding customer service and drive business success.
