What are the responsibilities and job description for the Director Associate Relations | HYBRID position at AmeriHealth Caritas?
Responsibilities
Reporting to the Vice President of HR Client Services, the Director of Associate Relations is responsible for overseeing all aspects of associate relations across the enterprise. This position plays a key role in shaping workplace culture by creating a positive, equitable, and compliant work environment. The Director is responsible for developing and executing a comprehensive associate relations strategy that supports the company’s business goals and ensures alignment with legal standards and best practices, including data-driven insights and metrics while fostering a culture of continuous improvement. Collaborates cross-functionally with other HR teams including Talent Management, DEI, HR Business Partners, and HRIS.
Essential Functions :
- Building business leader effectiveness
o Providing ongoing education and advisement for leaders in areas related to associate relations that is designed to build enterprise-wide leader capabilities and enable better decision-making, conflict resolution, and performance management.
o Serve as a trusted advisor to senior leadership, HR, and management on sensitive and / or escalated associate relations matters.
o Managing, resolving, and preventing associate relations issues in a structured and consistent manner to reduce financial and reputational risks that arise from lawsuits, charges, negative publicity, etc.
o Tracking trends in associate relations issues and partnering with other HR Stakeholders (i.e. DEI, Learning, Leave Team) to develop solutions to workplace issues
o Acts as a key point of contact between internal / external legal counsel and HR regarding any employment-related legal matters at all levels of sensitivity.
o Advocating for associates in their moments of need and coaching / guiding leaders through performance issues designed to enable associates to remain engaged and productive.
o Foster a culture of trust, respect, and accountability by promoting open communication channels, listening to concerns, and enhancing associate engagement initiatives.
o Continually improving operational processes and policies supported by tools, standards, and clear expectations.
o Utilizing data to drive the flow of work, key decisions, and improvement opportunities / priorities.
o Determining work prioritizations leveraged through standardized risk levels which influence response times, procedures, and parties that need notification (including Legal).
o Evolving the function toward greater self-service, and leadership empowerment, while protecting the organization and mitigating risk
o Build strong, cohesive leadership teams and develop initiatives to assure retention of a highly competent and motivated workforce; develop talent at all levels to ensure succession, breadth, and depth.
o Act as a coaching resource for Associate Relations Managers, Specialists, members of the Leave team and HRBPs on HR policy and employment law
Education / Experience :
NOTE : AmeriHealth Caritas utilizes a hybrid work environment with associates working from home two days a week and in the office three days a week. The functions of this position will be performed onsite at our offices located at 3875 West Chester Pike, Newtown Square, 19073
Diversity, Equity, and Inclusion
At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable being themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
We keep our associates happy so they can focus on keeping our members healthy.
Our Comprehensive Benefits Package
Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.
Generous paid time off and paid volunteer time off.
Employer-matched 401(k) and additional non-elective contributions, starting on day one.
Medical, dental, and vision plans — with coverage starting on day one.
Employee assistance programs, fitness reimbursements, nutrition counseling, and more.
Employer-paid life insurance, with opportunities to purchase additional coverage.
Employer-paid short-term disability coverage and long-term disability coverage.
Tuition assistance, including reduced tuition at certain schools.
Financial assistance with adoption, including paid time off.
Flexible spending and health savings accounts to pay for qualified expenses.
Discount programs on entertainment, travel, and more.
