What are the responsibilities and job description for the Manager Member Engagement position at AMERINC?
Your career starts now. We’re looking for the next generation of health care leaders.
At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.
Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Discover more about us at www.amerihealthcaritas.com.
Responsibilities:
The Manager, Member Engagement is responsible for the oversight of the Wellness Center Administrators and Wellness Center strategy development and execution.
Additional areas of responsibility include:
Monitor enrollment trends and advise local leadership team and develop initiatives to mitigate risks regarding voluntary and involuntary disenrollment.
Monitoring members satisfaction survey responses as well as data from Member/Community Advisory Committees to guide outreach and engagement strategies.
Uses demographic mapping, analytics for distribution of culturally and linguistically appropriate print and web-based communication with members designed to meet regulatory and accreditation requirement, and member health education needs.
- Manages positions to monitor and/or support state initiatives or contractual requirements and member satisfaction.
- Manage operational functions, including the review process of all member materials, premium items, and activities.
- Conducts ongoing training to Community Educators and other internal staff related to continuous improvement for members.
- Assists with the development and ongoing review of value-added benefits for members.
- Assists and works with Quality Improvement in clinical projects/programs under Company or Corporate foundation for HEDIS support and outcomes.
Education/Experience:
- Bachelor’s Degree or equivalent experience.
- Ability to travel within assigned communities. Valid driver’s license and access to an adequately insured vehicle (per state requirements) required Additional licenses, if/as required by the state.
- 3 to 5 years experience understanding of Medicare/Medicaid operations -benefit administration.
Other Skills:
- Proven experience in navigating relationships in a matrixed organization.
- Public speaking and client presentations.
Diversity, Equity, and Inclusion
At Amerihealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
We keep our associates happy so they can focus on keeping our members healthy.
Our Comprehensive Benefits Package
Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.
