What are the responsibilities and job description for the Customer Experience and Analytics Manager position at Ameritas?
Position Description:
The Customer Experience and Analytics Manager is responsible for providing strategic direction, actionable intelligence and scenarios of Ameritas’ operational and service landscape to enhance Ameritas's strategy and to drive integrated operations excellence & Intelligence plans and recommendations. In addition, will direct the research, coordination, and implementation of effective intelligence through various reporting platforms based on best practices within the data analytics and data science industry. This position will also compile and provide executive briefings on valuable intelligence that will facilitate compelling value propositions differentiating Ameritas operating and service models from competitors.
At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.
Position Location:
A Meaningful Mission. Great Benefits. A Vibrant Culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:
Ameritas Benefits
For your money:
Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
The Customer Experience and Analytics Manager is responsible for providing strategic direction, actionable intelligence and scenarios of Ameritas’ operational and service landscape to enhance Ameritas's strategy and to drive integrated operations excellence & Intelligence plans and recommendations. In addition, will direct the research, coordination, and implementation of effective intelligence through various reporting platforms based on best practices within the data analytics and data science industry. This position will also compile and provide executive briefings on valuable intelligence that will facilitate compelling value propositions differentiating Ameritas operating and service models from competitors.
At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.
Position Location:
- This is a hybrid role working partially in-office and partially from home.
- Create a high performing culture through associate and business resources
- Design and implement programs or processes to achieve business results
- Identify and resolve problems for both internal and external parties
- Monitor and evaluate adherence to regulations, policies and procedures
- Develop partnerships within the organization to engage in cross-functional business initiatives
- Develop and implement a systematic process for collecting, analyzing and communicating information. This includes engaging the senior leadership team to drive change.
- Collect, analyze and provide executive briefings on competitive intelligence data from available industry reports, public information, field feedback / reports, in addition to the Company’s data warehouse.
- Develop and lead the audit, training and data Intelligence function within Ameritas Group, working with key stakeholders to determine relevant intelligence needs.
- Serve as a thought leader by identifying issues and opportunities and developing recommendations.
- Drive translation of operational findings into business recommendations that deliver current and future business success for Ameritas. Identify and make recommendations on operation model strategy and service models to enable Ameritas to win business.
- Bachelor's Degree or equivalent experience required
- 4-7 years Related Experience required
A Meaningful Mission. Great Benefits. A Vibrant Culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:
Ameritas Benefits
For your money:
- 401(k) Retirement Plan with company match and quarterly contribution
- Tuition Reimbursement and Assistance
- Incentive Program Bonuses
- Competitive Pay
- Flexible Hybrid work
- Thrive Days - Personal time off
- Paid time off (PTO)
- Health Benefits: Medical, Dental, Vision
- Health Savings Account (HSA) with employer contribution
- Well-being programs with financial rewards
- Employee assistance program (EAP)
- Professional development programs
- Leadership development programs
- Employee resource groups
- StrengthsFinder Program
- Matching donations program
- Paid volunteer time- 8 hours per month
- Generous paid maternity leave and paternity leave
- Fertility, surrogacy and adoption assistance
- Backup child, elder and pet care support
Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
