Implementation Specialist

Title: Implementation Specialist

FLSA Classification: Non Exempt

Date Modified: May 2024

Reports to: Director of Implementation

Job Description

Summary/objective

The Implementation Specialist will organize, manage, and plan complex projects for the organization’s product implementation efforts.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Assigned implementation tasks to complete a project on time, to specifications, and with accuracy and efficiency.
• Communicate with vendors to establish account access for new and existing clients
• Acts as a liaison between company and vendors.
• Ensures compliance with contractual, and company regulations, standards, specifications, and best practices.
• Other duties as directed.

Supervisory Responsibilities

No formal supervisory responsibilities.

Work environment

Flexible work environment with core business hours.

Physical demands

• Prolonged periods sitting at a desk and working on a computer.

Travel required

Some travel to the office may be required.

Required education and experience

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Proficient with Microsoft Office Suite or related software.
• At least three years of related experience.

Preferred education and experience

• Bachelor’s degree in related field, which may include Computer Science, Business, or Engineering.