Implementation Specialist I

Description

700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take initiative as an employee and to be innovative. 700Credit offers an excellent compensation/benefit package.

Summary
700Credit is searching for a highly motivated Implementation Specialist to join our team. As an Implementation Specialist you are a key contributor in running our implementation process. As a member of the Implementation team, you will be responsible for managing the implementation and training of our solutions for new and existing 700Credit clients. Ensuring that all activities occur on time, with a high level of dealer satisfaction, is critical. You will use your experience and talents to analyze client needs, develop training and solutions tailored to the client's organization and ensure successful implementation of 700Credit services. 

Responsibilities

• Manage the implementation of new and existing clients from beginning to end.
• Partners with management and team to determine training needs for internal and external clients.
• Provide guidance and support to clients on business process improvement and best practices during implementation in order to ensure high success and client adoption of the software.
• Act as the primary point of contact for clients throughout implementation and for designated clients post implementation.
• Act as an escalation point for client concerns and facilitate internal communications as needed during implementation process. 
• Direct and perform follow-up as necessary to complete projects and elicit customer satisfaction. 
• Follow installation and implementation standards, project plans, and related documentation to ensure a high level of success during the implementation process. 
• Contribute as a positive member of the implementation team by supporting all members of the team in a productive and constructive manner. 
• Conducts training sessions with clients as part of implementation process. 
• Track and record all communications with clients. 
• Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise. 

Qualifications

Preferred Qualifications

• 1 to 3 years of experience working in a client service/customer service environment
• Bachelor's degree preferred
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work independently and as a team to accomplish tasks
• Strong Client relationship skills
• Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
• Excellent communication skills both verbal and written
• Must be comfortable on the phone
• English/Spanish speaking is a plus