IT Technical Support

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.

Job Title: IT Technical Support

Location(s): Richardson, TX

Job Description:

In this role, the support technician is responsible for end user support. This requires strong written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.

Responsibilities:

• Reports to the onsite manager for their site.
• Troubleshooting and maintaining IT equipment onsite and remotely.
• IT equipment includes:
• Desktops
• Laptops
• Printers
• Fax machines, scanners
• Tablets
• Smartphones
• Responsible for:
• Monitoring, escalating, and resolving support tickets as per defined SLA and Governance requirements.
• Ensure timely and accurate documentation is entered into the ticketing system and updates are sent to the impacted end user.
• Technical maintenance activities as required by other teams and approved by manager.
  
  

Qualifications:

• 2 years technical support experience or an associate degree in information systems, computer applications, or similar field.
• High level customer service experience.
• Fluent written and spoken English.
  
  

Preferred Qualifications/ Skills:

• Relevant experience in the design, implementation, and administration of desktop services
• Industry recognized certifications including A , Network , ITIL, Lean Six Sigma, CCNA, etc.
• Bachelor’s or higher degree in information systems, computer applications, or similar field.
  
  

Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.