What are the responsibilities and job description for the IT Technical Support position at ValiantIQ?
IT Technical Support
Location: Richardson, TX
Day 1 onsite
Job Description:
In this role, the support technician is responsible for end user support. This requires strong written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.
Responsibilities
- Reports to the onsite manager for their site.
- Troubleshooting and maintaining IT equipment onsite and remotely.
- IT equipment includes:
- o Desktopso Laptopso Printerso Fax machines, scannerso Tabletso Smartphones
- Responsible for:
o Monitoring, escalating, and resolving support tickets as per defined SLA and Governance requirements.o Ensure timely and accurate documentation is entered into the ticketing system and updates are sent to the impacted end user.o Technical maintenance activities as required by other teams and approved by manager.Qualifications we seek in you!Minimum Qualifications / SkillsPreferred Qualifications/ Skills
- 2 years technical support experience or an associate degree in information systems, computer applications, or similar field.
- High level customer service experience.
- Fluent written and spoken English.
- Onsite starting day 1.
- Relevant experience in the design, implementation, and administration of desktop services
- Industry recognized certifications including A , Network , ITIL, Lean Six Sigma, CCNA, etc.
- Bachelor’s or higher degree in information systems, computer applications, or similar field.
Job Type: Contract
Pay: Up to $23.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
Salary : $23
