General Manager, Amplifon Hearing Healthcare

Amplifon Americas, parent company to Miracle-Ear and Amplifon Hearing Healthcare, a global leader in hearing health care, has a strong demand for an authentic, creative, diverse and versatile candidate for our General Manager role. We are looking for someone who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do.

We are seeking a visionary and results-oriented General Manager to lead our business unit dedicated to Hearing Aid Benefit Administration in the USA making hearing aids affordable to American through their health insurance (commercial, Medicare Advantage, discount plans). This role is pivotal in driving growth by strengthening our relationship with our current health plan partners, adding new clients, building a compelling value proposition and developing a strong providers network, starting from our Miracle-Ear network. 

Key Responsibilities:

• Strategic Leadership: 
• Develop and execute a comprehensive strategy to establish and grow Amplifon Hearing Health Care business.
• Set and achieve key performance metrics for the business unit, including revenue growth, market share, and customer satisfaction. 

• Partnership Development: 
• Govern and steer our contractual strategy with insurance providers to ensure competitive and favorable terms for hearing aid coverage. 
• Lead top to top conversation/negotiations with key top players in the insurance industry.
• Build and maintain strong, mutually beneficial relationships with key stakeholders in the insurance industry. 

• Operational Oversight: 
• Oversee day-to-day operations of the business unit, ensuring seamless collaboration across internal teams (e.g., sales, marketing, product development, and customer service). 
• Ensure a healthy and growing network of providers across the territories, and ensures implementation of our superior customer experience and audiological excellence protocols. 
• Identify and address market opportunities and challenges, adapting strategies as needed. 

• Compliance and Regulation: 
• Ensure compliance with relevant regulations and standards in the insurance and healthcare sectors. 
• Engage the entire Amplifon organization to maintain key certifications for the business, such as NCQA, HiTrust, Benchmark Portal Call Center Excellent, etc.
• Stay updated on industry trends, regulatory changes, and emerging opportunities. 

• Team Leadership: 
• Recruit, develop, and mentor a high-performing team to support the business unit’s objectives. 
• Foster a culture of innovation, accountability, and collaboration within the unit. 
• Lead by example, embodying our Company Leadership skills and Values. 

Qualifications in this role include, but are not limited to:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field (MBA preferred). 
• Minimum of 8-10 years of experience in a senior leadership role, preferably in the insurance, healthcare, or medical devices industry. 
• Proven track record of developing and managing successful partnerships with insurance providers. 
• Strong understanding of insurance processes, reimbursement models, and regulatory requirements. 
• Exceptional negotiation, communication, and interpersonal skills. 
• Demonstrated ability to lead and inspire teams to achieve ambitious goals. 

Preferred Experience and Skills:

• Strategic thinking and decision-making 
• Relationship management and networking 
• Business acumen and financial management 
• Problem-solving and adaptability 
• Customer-focused mindset 

Compensation (MN positions only) - Based on qualifications we anticipate the hiring range will be: $300,000-$360,000. Additional short-term and long-term incentives may also be applicable.

Benefits Offered:

• Medical, Dental, Vision, 401(k) with company match, generous vacation, safe and sick leave, paid holidays, in addition to other benefits.
• Flexible work arrangements to help support your work/life balance.
• Paid time off dedicated to volunteering and giving back to the communities where we live and work.
• Expand your experience by taking advantage of our global mobility opportunities.

About Us:

Amplifon, parent company to Miracle-Ear and Amplifon Hearing Healthcare, is the global leader in the Hearing Care Retail market. We have 70 years of history behind us and we continue to invest and innovate to make more possible every day. With a global presence spanning 26 countries, our team of over 19,400 passionate professionals are on a mission to help people rediscover the emotions of sound. Amplifon Americas, defined as Canada, Latin America, and the United States is the largest market in the organization with significant growth potential over the next several years. 

Amplifon Hearing Healthcare is the leading hearing health care benefits solution provider with a national network of hearing health care professionals with locations across the U.S., covering more than 50 million American lives for 80 partners. 

At Amplifon, we don't just provide hearing care solutions—we advocate for the individuals behind our success. Joining our team means more than just a job; it's an invitation to be heard, to create meaningful connections, and to form your own path to success. With an encouraging environment brimming with opportunities for development, you'll find yourself surrounded by colleagues who are not just coworkers, but supporters for your journey.

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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