Spa Manager

The Spa & Wellness Manager is responsible for supervising all Spa personnel to ensure quality health and fitness services to members and guests. He/she is also responsible for scheduling all spa-related appointments, checking guests in and out, and assisting in all retail sales.

Responsibilities:

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Ensure facility is prepared for proper opening and closing each day.
• Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
• Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment, products and retail items).
• Arrange for all spa appointments for ala carte services/activities and packages.
• Handle all administrative functions of the Spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
• Provide Spa tours as necessary.
• Oversee efficiency of Spa operations at the front desk via proper scheduling of appointments and staff. Communicate with the front desk staff.
• Review/revise scheduling on a daily basis according to business demands.
• Assist with billing for all Spa services and retail sales including preparing receipts.
• Be thoroughly familiar with and provide instruction on Spa software.
• Assist with inventories and cost controlling.
• Issue locker keys and print guest itineraries as necessary.
• Assist in monitoring and evaluating Spa reception employees.
• Train Spa employees as necessary.
• May be called upon to act as Spa M.O.D.
• Provide CPR/First Aid as necessary.

Qualifications:

• Associate or Bachelor Degree required.
• 1-year experience in a spa or related field preferred.
• 1-year retail experience preferred.
• Bi-lingual preferred.
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.