Program Manager / Scrum Master- 2973669

Job Title: Program Manager / Scrum Master

Location: Washington D.C. (2 days onsite, 3 days WFH)

Salary: $105,000 Annually Benefits, Bonus

Term: Full-time / Permanent (Exempt)

Work Environment: Hybrid – 2 days onsite, 3 days WFH

Bachelor’s degree required: Yes

Visa / Corp to Corp: NO

Referral Bonus: $500

Essential Duties And Responsibilities

• Proactively manage a portfolio of critical programs through the entire Systems Development Life Cycle by employing Project Management and Agile best practices, and oversight for project activities including schedule, scope, quality, communications, issue, and risk management.
• Manage a team of employees, providing guidance, mentorship, and performance feedback to ensure individual and team goals are met, while fostering professional growth and collaboration. Recruit, onboard and provide appropriate training to team
• Maintain and validate project artifacts throughout all phases of the life cycle and upon program closeout, including completion and review of the artifact checklist.
• Schedule Management: Develop a project schedule for all tasks, based on team estimations. Coordinate with cross-functional teams to ensure timely delivery of projects by proactively driving cross-functional teams (including daily standups), managing to the schedule, monitoring progress, removing obstacles and escalating to the Director of Product Management immediately when program schedules are at risk. Identify, communicate, and track dependencies.
• Scope Management: Monitor the scope of the program. Escalate immediately to the Director of Product Management if a change to the scope is requested to understand impact to the schedule and any subsequent project impact, and to gain consensus across Stakeholders, Technology Leaders, and Senior Leadership regarding scope change
• Issue Management: Track and manage issues. Employ an objective approach to issue resolution, working with cross-functional team members to understand all he critical data points in order to perform quantitative and qualitative analysis, and work with the team to develop action plans.
• Risk Management: Track and manage risks. Work with the cross-functional team to identify risks, analyze risks, and identify and plans to mitigate risks.
• Quality Management: Ensure that the system tester follows the Technology Testing Process including a review of all project-related documentation, completion of a testing questionnaire, identification of all testing required, development of a comprehensive test plan, a peer review (for non-senior testers), execution of all testing, and completion of a Summary Test Report
• Communications Management: Consistently adhere to the standard communication process for the Program Management Office including bi-weekly Status Reports, Stakeholder Reviews, and timely adhoc communications as needed to keep Technology Leaders, Senior Leadership, and Stakeholders informed in order to make adjustments as needed
• Release Management: Plan and oversee the cloud deployment model/process, working closely with IT Operations and Systems Development teams.
• Coordinate development and test resources to investigate and resolve post-production bugs that have been prioritized by business, managing through the Technology Delivery Process
• Manage and drive Change Requests through the Systems Development Life Cycle.
• Maintain Team Boards and JIRA spaces, and coordinate project backlog with Business
• Employ a collaborative approach with cross-functional team members, technology leaders, and stakeholders to build solid working relationships
• Continually evaluate internal processes and procedures, identify opportunities for improvement, and present to the Director of Product Management
• Support cloud cost optimization and other efforts, as assigned
• Performs other duties as assigned

Education/Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or related field. Minimum of three to five years of technical experience in data driven analysis, configuration and change management practices, and project management. Experience in computer system development lifecycle practices including Agile methods and process improvement analysis, implementation, and adoption. Experience with CI/CD pipeline and AWS Cloud Certification desired.
• Ability to effectively translate complex concepts and projects between the business owner or user, IT and the organization (or external vendor). Strong organizational skills, attention to detail, adaptability, and an ability to work with minimal supervision. Excellent interpersonal skills, ability to influence others in order to achieve objectives. Excellent verbal and written communication skills including presentation skills to small and large groups. Strong commitment to meeting expectations and goals, including timely and high-quality work.
• Ability to create polished graphical representations of data and processes, such as graphs and flow-charts.
• Willingness to pursue ongoing skill development to extend the range and depth of knowledge and skills, within the scope of assigned duties.