What are the responsibilities and job description for the Senior Help Desk Technician position at Amsive?
Who We Are
At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it.
If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you.
We are seeking a highly skilled and experienced Senior Help Desk Technician to join our IT team in Greenville, SC. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing top-notch support to our employees. As a Senior Help Desk Technician, you will be responsible for resolving complex technical issues, managing helpdesk operations, and ensuring the smooth functioning of our IT systems.
What you will be doing:
If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.
Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.
As a Federal Government contractor, Amsive requires certain positions to maintain active security clearance. Based on your role's responsibilities, you may be required to obtain and maintain security clearance as a condition of employment.
As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
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At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it.
If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you.
- We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.*
We are seeking a highly skilled and experienced Senior Help Desk Technician to join our IT team in Greenville, SC. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing top-notch support to our employees. As a Senior Help Desk Technician, you will be responsible for resolving complex technical issues, managing helpdesk operations, and ensuring the smooth functioning of our IT systems.
What you will be doing:
- Provide Tier 2 technical support for hardware, software, and network-related issues
- Troubleshoot and resolve escalated IT tickets efficiently, ensuring minimal disruption to end users
- Assist in root cause analysis and contribute to problem resolution documentation
- Support and guide junior technicians by sharing best practices and troubleshooting techniques
- Collaborate with IT teams to implement solutions and improvements in IT support processes
- Manage and support user accounts, permissions, and security settings in Active Directory and other enterprise systems
- Assist with IT asset management, deployment, and inventory tracking
- Create and maintain technical documentation, knowledge base articles, and support guides
- Participate in IT projects, system upgrades, and new technology implementations
- Ensure adherence to IT security policies and best practices while handling sensitive data
- 3-5 years of experience in a help desk or IT support role, with exposure to Tier 2/3 troubleshooting
- Strong knowledge of Windows and macOS operating systems, networking concepts, and enterprise applications
- Experience with Active Directory, Office 365, remote support tools, and ticketing systems
- Excellent problem-solving skills and ability to work independently on complex technical issues
- Strong customer service and communication skills with a focus on end-user satisfaction
- Ability to document solutions and contribute to a knowledge-sharing environment
- Relevant certifications (e.g., CompTIA A , Network , Microsoft, ITIL) are a plus
If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.
Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.
As a Federal Government contractor, Amsive requires certain positions to maintain active security clearance. Based on your role's responsibilities, you may be required to obtain and maintain security clearance as a condition of employment.
As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
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