What are the responsibilities and job description for the Call Center Representative position at Amtec?
Temp-to Hire-
Reno, NV-Onsite
3-6 month Training Schedule 9:30a-6:00 M-F
Regular Schedule 10:30a-7:00p M-F with rotating weekends
Must be okay with working holidays
$20.00 for Bilingual $20.50
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Call Center Reps will interact with Members, Dealers (including General Managers and Principals), Sales team, and various internal departments via phone and email using appropriate business acumen.
Call Center Reps must demonstrate the ability to remain calm while handling difficult phone calls. The ability to analyze a situation, offer potential solutions and communicate them clearly over the phone.
Additional responsibilities include:
Responding to member calls within 24 hours
Educating members on benefits of using the Program
Counseling dealers on process and price
Review member’s purchase with a high attention to detail
Conduct follow-up calls to both dealers and members to ensure issue are resolved timely and efficiently.
Other duties as assigned
QUALIFICATIONS/REQUIREMENTS:
High School Diploma and a minimum of 2 years’ experience in a service oriented environment
Experience taking escalated calls and/or in a Customer retention role is highly desired
Proficient in Microsoft Office including Outlook, Word and Excel (preferred).
Experience using an Outlook calendar to track and manage follow-up calls
Minimum of 1 year experience communicating with customers via phone
Experience working within a team environment is preferred
Exposure to Key Performance Indicators (metrics related to turnaround times, aging issues, etc)
Maintain high Standards of Customer Service Excellence
Strong attention to detail
Maintain a high level of morale and commitment to the Program Specialist Group
Superior written and verbal communication skills
Excellent listening skills; be thoughtful and responsive creating a good rapport while remaining diplomatic
Positive attitude, energetic and enthusiastic Good work ethic, reliable and accountable
Job Type: Full-time
Pay: $20.00 - $20.50 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Reno, NV 89521 (Preferred)
Ability to Relocate:
- Reno, NV 89521: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $21
