What are the responsibilities and job description for the Client Experience Manager II position at AmTrust Financial?
Client Experience Manager II
Job Locations US-NV-Las Vegas | US-UT-Salt Lake City | US-CA-Irvine | US-AZ-Scottsdale
Requisition ID
JR1003540
Category
Sales
Position Type
Regular Full-Time
Overview
The Client Experience Manager, reports to the Manager, Client Experience and is responsible for client support throughout the life of the policy. The Client Experience Manager (CXM)'s goal is to support Sales, Underwriting and Claims to drive retention and growth by creating loyal and satisfied clients while improving loss cost and experience mods. The CXM will support our internal Sales, Underwriting and Claims teams by working along side them to address anything they need, or a client needs with a regional focus. This model will allow one point of accountability to address any issues that arise over the life of a policy.
The CXM must maintain a solid understanding of AmTrust's mission, vision, and values and uphold the standards of the AmTrust organization.
Qualifications
Required :
Minimum 4-5 years relevant experience in claims Workers' Comp / Property / Casualty Claim handling / Supervision / Management.
- Strong ability to collaborate across departments.
- Excellent interpersonal communication and presentation skills.
- Proficiency with Excel / Word / PowerPoint applications.
- Exceptional communication skills, both oral and written; professional telephone etiquette
- Excellent relationship management skills
- Ability to manage multiple tasks simultaneously
- Must be detail oriented, organized, and possess strong interpersonal skills
Preferred :
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
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