What are the responsibilities and job description for the Title Processor III position at Amynta Group?
We’re thrilled that you are interested in joining us here at the Amynta Group!
The TITLE PROCESSOR III responsible for provides excellent customer service to internal and external customers. They will be responsible for exception processes, account resolution, research. This includes lead, trainer or client service liaison.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
- Comprehensive knowledge of all tasks for Title Processor I and Title Processor II .
- Respond to all customer inquiries regarding accounts via email or phone in a timely manner
- Research issues as needed.
- Assist with the Exception processing.
- Generate and interpret reports.
- Assist supervisors and leads as necessary.
- Communicate with the supervisor/lead for any issues or questions.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
- HS diploma
- Some college
- 2-4 years of experience
- Comprehensive knowledge of all Tasks for Title Processor I and II
- Familiar with the industry is a plus
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
- Mastery of the English language, both written and verbal.
- Knowledge of computers and programs such as Word & Excel
- Strong attention to detail, is dependable and follows through.
- High level of maturity to handle sensitive and confidential situations.
- Strong work ethic and excellent time management skills.
- Strong interpersonal skills and ability to work well with people throughout the organization.
- Willingness to maintain a professional appearance and provide a positive company image.
- Willingness to work non-traditional shifts which meet the needs of the team and company.
- Ability to perform under minimal supervision.
- Ability to provide coaching and mentoring to peers and subordinates.
- Ability to resolve complex issues and problems and present resolutions to higher-level staff only as needed.
- Willingness to adhere to company policies and rules.
- Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
