What are the responsibilities and job description for the Senior Admissions Representative-Glendale, AZ position at Ancora Education?
We offer an extensive benefits package after 30 days, a matching 401(k) after 60 days, and 80 hours of PTO after 90 days of full time employment!!
Position Overview
The Senior Admissions Representative will interface with prospective students in support of the student’s decision to attend school. In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, the Senior Admissions Representative must meet the school’s established quantitative minimum activity standards in an accurate, professional, compliant, and ethical manner using school-approved admissions processes and procedures and within the Admissions Code of Conduct.
Primary Responsibilities
Consistently operate within and evaluate monthly activity against minimum activity standards of the Senior Admissions Representative (found in the Admissions Benchmark Policy/Monthly Activity Standard Evaluation).
Develop and manage action plans to meet qualitative performance standards (found in the Annual Performance Review).
Professionally assist prospective students through the admissions process per all applicable federal and state regulations, school policies and procedures, and compliance with all accrediting standards and requirements.
Use five9 telephone for interviews, along with text messaging and e-mail correspondence to identify student prospects and determine their educational needs, concerns, and interests.
Develop rapport with prospective students and maintain frequent contact throughout the enrollment cycle.
Partner with other departments including Financial Aid and Academics to ensure the delivery of a high level of service to every student including those interested in degree programs.
Other responsibilities, as needed
Willingness to work nights, weekends, and holidays.
Ability to work in a fast-paced environment and meet deadlines for multiple concurrent tasks.
Ability to remain flexible and easily adapt to work environment and schedule changes.
Ability to communicate effectively and provide a positive, professional impression via phone, email, text, and in-person to students and staff from diverse backgrounds.
Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment.
Required Skills
Computer skills required. Experience with Google products (Doc, Sheets, Slides, Gmail) preferred.
Possesses excellent verbal communication, particularly telephonic – and good written communication skills.
Persistence combined with a positive attitude and approach to work and others; self-motivating work style.
Mature, positive, and collaborative interpersonal skills.
Possesses the ability to use applicable school systems, databases, and tools.
Required Education and Experience
High School diploma or equivalent.
1-year experience in sales, post-secondary education admissions, and customer service.
Preferred Education and Experience
Associate degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or internal professional development (ALPS, FLDP), or actively enrolled in college courses or 3 years of experience in post-secondary education.
1-2 years experience working in Admissions in post-secondary education.
Applicants must be authorized to work for any employer in the U.S. This job posting does not qualify to sponsor or take over sponsorship of an employment Visa for those who do not meet the work authorization requirements for employment in the U.S.
Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
