Emergency Services Coordinator

Emergency Services Coordinator

Ancora (formerly End Slavery Tennessee)

AGENCY DESCRIPTION:

Ancora (ATN), formerly End Slavery Tennessee, works tirelessly to nurture survivor healing and strategically combat human trafficking in Middle Tennessee. We seek to break cycles of exploitation and support survivors of human trafficking as they heal from their traumas—offering long-term, comprehensive aftercare services. Through training communities and professionals, advocating for legal changes, and implementing prevention programming, Ancora works to stop human trafficking before it ever begins.

Ancora was founded in 2012 as a faith-based, not-for-profit organization for the purpose of community awareness and education. We strive to create an environment of faith and spirituality to restore hope and a lifetime of community. We are an agency committed to trauma-informed principles and seek to promote an environment focused around a diverse and inclusive team - all working towards the mission and vision of the organization.

REPORTS TO: Emergency Services Manager

POSITION SUMMARY: The Emergency Services Coordinator plays a vital role in supporting survivors of human trafficking by coordinating emergency response services, crisis intervention, and resource navigation. This position works closely with the Emergency Services Manager, direct service team, and community partners to ensure that survivors receive immediate and comprehensive care. The coordinator is responsible for crisis response, safety planning, service coordination, and maintaining partnerships with external agencies to facilitate emergency housing, legal support, and trauma-informed services.

KEY RESPONSIBILITIES:

This position will oversee a holistic system of care for the survivors of human trafficking.  

Responsibilities include:  

• Crisis Response & Intervention
• Provide immediate crisis response and support to survivors of human trafficking, ensuring their safety and emotional well-being.
• Conduct safety assessments and develop individualized safety and crisis intervention plans.
• Assist in emergency relocations, including securing safe housing and coordinating transportation.
• Collaborate with law enforcement, medical personnel, and social service agencies to facilitate emergency care.
• Be on-call on a rotating basis for after-hours and weekend emergencies; provide on-call support when available for emergency responses, including being first point of contact for requesting on-call rotation change.
• Support Emergency Services Manager with law enforcement operations/sting preparation and implementation.
• Service Coordination & Case Management
• Connect survivors with emergency shelter, medical care, legal advocacy, and other essential services.
• Work closely with the direct service team to ensure seamless transitions into long-term support programs.
• Maintain clear and accurate documentation of services provided, ensuring confidentiality and compliance with agency policies.
• Support survivors in navigating legal systems, including protective orders, immigration relief, and law enforcement coordination.
• Support other direct service staff with transportation assistance when emergency shelter is vacant.
• Support Intervention Specialist with referral documentation when emergency shelter is vacant.
• Training & Advocacy
• Assist in developing and delivering trauma-informed training for first responders, law enforcement, and service providers.
• Educate community partners on best practices for responding to trafficking-related emergencies.
• Advocate for survivor-centered approaches in emergency response systems and public policy initiatives.
• Partnership Development & Compliance
• Develop and maintain strong relationships with emergency shelters, legal service providers, healthcare professionals, and law enforcement agencies.
• Ensure compliance with local, state, and federal regulations regarding victim services and emergency response.
• Participate in multi-disciplinary task forces and coalitions focused on human trafficking response.
• Maintain knowledge of human trafficking specific programs with availability.

All positions at Ancora interact with survivors of human trafficking from day to day. This issue is sensitive and complex. Every employee is trained in trauma-informed and strength-based approaches to connect with and build appropriate and encouraging relationships with survivors. We strive to create a completely judgement free work environment. Empathy, compassion, and the ability to deal with difficult situations is a must for anyone who works at Ancora.

WORK ENVIRONMENT:

Work is carried out primarily in an office setting with intermittent sitting, standing, walking and some light physical activity. Most work is performed while sitting and using the computer, phone and engaged in face-to-face conversation with staff and/or clients. Some car travel and use of personal vehicle is required. This position is a hybrid.

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelor's degree in Social Work, Criminal Justice, Emergency Management, or a related field (or equivalent experience).
• Experience working with survivors of human trafficking, domestic violence, or other trauma-affected populations preferred.
• Strong crisis intervention skills and ability to remain calm under pressure.
• Knowledge of trauma-informed care, victim advocacy, and survivor-centered service models.
• Ability to work flexible hours, including nights and weekends, as needed for emergency response.
• Strong written and verbal communication skills, with the ability to coordinate across multiple agencies.

ADDITIONAL REQUIREMENTS:

• Initial and subsequent random drug screening is required as per agency policy.
• A background check is required.
• Must be willing and able to embrace and exemplify our core values.

JOB TYPE:

Full-time, typically Monday-Friday 8am-4pm (willing to work some evening and weekend hours, as needed). Some travel may be required.

SALARY AND BENEFITS:

Base Salary: $47,000-$53,000 based on a combination of education and experience

Benefits:

• Health, Dental, and Vision Insurance. Eligible after 30 days of employment.
• $150.00/ month for therapy
• 120 hours PTO accrued 10 hours/ month. Eligible after 30 days of employment.
• 96 hours sick leave accrued 4 hours/ pay period. Eligible after 30 days of employment.
• 13 paid holidays
• 4 floating holidays
• Short term disability, Long term disability, AD&D and Life insurance
• Employer 403b match up to 1% of salary based on employee contributions and dependent on annual board vote. Eligible after 6 months of employment

HOW TO APPLY: To apply for this job, please submit a cover letter and resume to jobs@ancoratn.org with your name and title of position you are applying for in the subject line. No phone calls accepted for this position. No phone calls accepted for this position.

**Ancora recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.**

Job Type: Full-time

Pay: $47,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Monday to Friday
• On call
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $47,000 - $53,000