VIP COORDINATOR

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a VIP Coordinator to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in early 2025, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

The primary role of the VIP Coordinator is to manage and cater to the specific needs and expectations of high-profile guests, including those who book premium suites and any guest forwarded to the VIP Team for an enhanced stay experience, prior to arrival. The VIP Coordinator will deliver exceptional and seamless service by anticipating guests’ preferences and coordinating with other departments to fulfill special requests.

Position Responsibilities / Essential Functions

• Send pre-arrival communication to VIP guests to understand their preferences and needs.

• Provide tailored and anticipatory service based on individual guest needs and requests (i.e. dietary restrictions, accessibility requirements, and special amenities); respond promptly and aim to exceed expectations.

• Keep detailed records of VIP preferences, special requests and relevant information in Opera and Reserve.

• Collaborate with other departments (housekeeping, concierge, front desk, etc.) to ensure a smooth execution of VIP requests.

• Coordinate special room requests and ensure that rooms are prepared to VIP standards.

• Create VIP Arrival Alerts and email to all staff on an as needed basis.

• Conduct regular wellness checks to ensure stay satisfaction, and address or escalate any concerns or guest recovery issues in a timely manner.

• Maintain confidentiality regarding guest information and manage sensitive situations with tact.

• Act as a liaison for Hyatt Prive reservations, checking inventory for eligible room upgrades within 24 hours of the reservation being made and emailing the details to travel agents;

• Provide additional support by fulfilling guest requests and helping to prepare reservations booked through the luxury leisure travel program including Hyatt Prive, AMEX The Hotel Collection, Virtuoso, and others.

• Assist the concierge as needed to schedule transportation, dining reservations, spa treatments, etc.

• Maintain complete knowledge of the property, brand and World of Hyatt program.

• Perform all other related duties as required.

• Previous luxury resort operations experience required. Minimum 2 years of administrative or concierge experience preferred.
• Must have strong knowledge of Reserve, Opera, Alice, HotSos, and Medallia Concierge software;
• Excellent proficiency with Microsoft Suite applications;
• Refined verbal and written communication skills;
• Ability to work both independently and as part of a team;
• Must be able to provide excellent and personalized customer service;
• Must be detailed oriented;
• Excellent time management and organizational skills; ability to handle multiple tasks simultaneously.
• Excellent problem-solving skills and ability to handle stressful situations with grace;
• Discretion and confidentiality in handling sensitive guest information;
• Ability to work an alternating schedule including evenings, weekends and holidays.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates

• Medical, Dental, and Vision Insurance with only a 30-day waiting period!

• 401K with company match

• Free Parking

• Generous Paid Time Off

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Employee Stock Purchase Plan

• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Apply now!