Membership Development Specialist

Position: Membership Development Specialist

Status: Exempt Employee - Salary

Reports to: President-CEO

About the position

The Membership Coordinator is an employee of the Andover Area Chamber of Commerce and reports directly to the President-CEO. The Andover Area Chamber of Commerce is a membership organization serving the local community since 1983. We are seeking an individual who is passionate about supporting local business and the Andover community.

Position Information

The Andover Area Chamber of Commerce is seeking a Membership Coordinator. This individual is responsible for managing the membership base of the Andover Area Chamber of Commerce, including actively recruiting new members, retaining existing ones through engagement strategies, processing membership renewals, coordinating member events, and providing excellent customer service to ensure the ongoing value of membership benefits within the Chamber community. 

Primary Responsibilities

Partner with President-CEO and chamber staff to drive membership growth, engagement, and retention, while also contributing to the successful execution of Chamber events. This involves membership development, member retention, event coordination, member database management, community engagement, and administrative support.

Essential Functions of Work

Membership Development:

• Identify potential new members through prospecting, networking, and outreach efforts. 
• Conduct presentations and meetings to explain Chamber benefits and encourage membership sign-ups. 
• Manage membership sales pipeline and track progress towards recruitment goals. 

Member Retention:

• Execute onboarding processes for new members to introduce them to Chamber programs and services. 
• Regularly communicate with existing members through emails, phone calls, and newsletters to highlight member benefits and upcoming events. 
• Ensure members are effectively using their benefits.
• Address member concerns and provide support to ensure satisfaction and renewal. 
• Monitor membership renewal rates and identify strategies to improve retention. 

Member Billing:

• Follow the set processes and procedures to follow up on membership renewals.
• Work closely with the President-CEO on billing issues and next steps.

Event Coordination:

• Assist in planning and executing Chamber events like networking mixers, happy hours, coffee & conversations, member lunches, ribbon cuttings, etc. 
• Manage event logistics including registration, venue booking, speaker coordination, and marketing. Alongside the Chamber Liaisons, Marketing Associate and Office Assistant

Membership Database Management:

• Maintain accurate member information in the Chamber's CRM system, including contact details, membership levels, and engagement data. 
• Generate membership reports and analyze data to identify trends and inform membership strategies. 

Community Engagement:

• Represent the Chamber at community events and networking opportunities. 
• Collaborate with other Chamber staff to promote programs and initiatives. 

Other:

• Attend Chamber events as requested.
• Attend meetings as a Chamber representative as requested.
• Other duties as assigned.

Qualifications & Skills

• Education: High School diploma or equivalent required. Some college or degree preferred.

• Experience: Experience in relationship management and event planning (either professionally or as a volunteer) is a plus. Knowledge of the local business community is also beneficial.

Knowledge & Skills:

• Strong understanding of event planning, project management, marketing, and database management principles.
• Excellent communication and interpersonal skills with the ability to build and maintain positive relationships with members and stakeholders.
• Highly organized with the ability to multitask, prioritize, and meet deadlines effectively.
• Proficient in CRM software for managing membership data and generating reports.
• Experience with Microsoft Office Suite (Outlook, Word, Excel) is preferred. Experience with email marketing platforms is a plus.
• Ability to learn and adapt to new software programs.
• Strong financial acumen with the ability to manage budgets and track expenditures.

Personal Attributes:

• Passion for community and business development.
• Customer service focus with a commitment to member satisfaction.
• Ability to work independently and as part of a team.
• Strong work ethic and a positive attitude.
• Attention to detail and accuracy.

Physical Requirements

• Some bending, stooping, reaching, and kneeling require in conducting duties related to event set up.
• Occasional lifting of items such as tables, chairs, equipment or supplies up to 30 lbs.
• Must be able to stand for extended periods of time and sit at a desk up to 50% of the day where interruptions prevail.
• Work takes place both indoors and outdoors with outdoor weather conditions likely presenting discomfort.

Hours and Benefits

Work Schedule: This is a salaried position with a standard work week of 9:00 AM to 4:00 PM. We offer a flexible schedule to accommodate the demands of supporting Chamber events, which may occur outside of standard business hours, including early mornings, evenings and weekends.

Mileage Reimbursement: Mileage reimbursement for work-related travel.

Paid Time Off: Accrued Paid Time Off (PTO) is available after one year of employment.

Holidays: Enjoy paid time off for 13 holidays.

Professional Development: We support the professional growth of our employees by providing opportunities for continuing education and skill development. This may include attending conferences, workshops, or online courses relevant to the position.

Potential for Bonus: Eligible for performance-based bonuses.

Vision Discount Program: Access to an employee-paid vision discount program to help save on eye care and eyewear.

How to Apply:

Email cover letter, salary requirements, and resume to lori@andoverchamber.com. The position is open until it is filled.