Vice President, Debt Management Solutions

Description

The Vice President of Debt Management Solutions is responsible for organizing, planning, directing, and controlling all operations of the Debt Management Department.  Oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off.  Assists in the resolution of difficult and complex account situations.  Performs periodic evaluation of collections policies and procedures and modifies as needed.  Ensures established policies, procedures, and legal requirements are followed.  Coordinates activities, ensuring all subordinate areas of responsibility support Company objectives.  Trains, directs, and appraises personnel.  Ensures services are delivered professionally and efficiently.

ESSENTIAL DUTIES          

• Assumes responsibility for the development and implementation of Debt Management Department policies, procedures, and planning.
  • Assists the CLO and CFO in developing short and long-term goals and plans.
  • Ensure all collection activities comply with regulations and credit union policies and procedures.
  • Maintain the credit union’s targeted delinquency and charge off ratios. Identify trends and report on elements of risk including delinquency, bankruptcy, repossessions, and foreclosures.
  • Executes established operational goals and ensures corporate-wide plans are complemented and supported.
  • Assists in developing Department policies and procedures.  Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency and service delivery.
  • Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
• Assumes responsibility for the effective and efficient administration and performance of Collections functions.
  • Monitors and evaluates work quality, efficiency, and productivity.  Provides suggestions for improved service delivery.  Seeks new methods to accomplish Department functions.
  • Ensures collections functions are completed in accordance with established Company policies and procedures and applicable legal requirements.  Ensures confidentiality is maintained.
  • Directs, coordinates, and schedules work.
  • Provides assistance with complex and sensitive collections activities.
  • Ensures supply and equipment needs are met.
  • Oversees charge-offs, repossessions, and various court collections actions.  Makes recommendations for action. Ensures Company assets are protected.
  • Ensures collections actions are thoroughly documented.  Ensures accurate accounting for and collection of charged-off accounts.
  • Performs miscellaneous collections functions as required.
• Assumes responsibility for ensuring professional business relationships are established and maintained with members, the community, and within the credit union industry.
  • Represents the Credit Union in contacts with members and other professionals.
  • Ensures requests, questions, and problems are courteously and professionally resolved.  Ensures communications are effective and efficient.
  • Works with delinquent members to reach suitable arrangements to restore accounts to current status.  Utilizes effective human relations skills and persuasion to resolve negative situations. 
  • Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements.
  • Ensures the Credit Union’s professional reputation is maintained.
  • Effectively supervises Department personnel, ensuring optimal performance.
  • Provides leadership to personnel through effective objective setting, delegation, and communication.  Conducts staff meetings as required. 
  • Informs personnel of policy, procedural, and legal changes.  Discusses areas needing improvements.
  • Ensures personnel are well trained, effective, and optimally used.  Identifies training needs and develops and implements appropriate training programs.  Conducts training sessions and cross-trains as appropriate.
  • Conducts performance appraisals as required.  Formulates and implements corrective actions as needed.
  • Ensures staffing levels are appropriate.  Interviews, hires, and assigns personnel.
  • Assists, supports, and serves personnel as needed.
• Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with management.
  • Assists, serves, and informs related departments as needed.
  • Coordinates collections efforts with related departments.
  • Keeps the CLO/CFO informed of area operations and of any significant problems.  Provides recommendations to improve collections processes and effectiveness and ensure the integrity of Department processes.
  • Completes required reports, records, and other documentation as required.
  • Ensures effective and efficient internal communication.
  • Attends and participates in meetings and committees as required.
• Assumes responsibility for related duties as required or assigned.
  • Ensures changes in legal requirements and government regulations are integrated into current practices.
  • Stays informed regarding changes in collections practices and trends.
  • Ensures work area is clean, secure, and well maintained.
  • Completes special projects as assigned.

REQUIRED EXPERIENCE

• 10 years of collections experience
• Bachelor’s degree required, Master’s degree preferred
• Thorough knowledge of collections, servicing, bankruptcy procedures, and legal requirements.
• Understanding of Company default enforcement clauses.
• Five to seven years of progressive collections experience.
• Supervisory experience preferred.
• Excellent communication and public relations skills.
• Ability to work in stressful, high pressure situations.
• Solid analytical and negotiating skills.
• Strong leadership and supervisory abilities.
• Able to operate computer applications, financial calculator, and other basic business equipment.
• Demonstrated in-depth collection techniques and financial principles.
• Effective ability to communicate orally or in written form with management, internal and external members.
• Demonstrate the ability to anticipate and solve practical problems or resolve issues.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Individuals may need to sit or stand as needed.
• May require walking primarily on a level surface for periodic periods throughout the day.
• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.
• Proper lifting techniques required.
• May include lifting up to 20 pounds.
• Must be able to use a personal computer, telephone, and associated office equipment.

Qualifications

Salary : $145,673 - $180,000