Customer Service Representative

Role: Customer Service Representative

Location: Austin Tx

Roles & Responsibilities:-

• Technical Support function - Should be flexible to work in different shifts. However, flexibility is preferred to work in a 24/7 environment if and when needed.
• Provide phone-based customer technical support for client devices (hardware and the accompanying software) and web-based software and desktop applications
• Provide installation assistance for customer desktop/web-based software, including database setup.
• Work with customer or their IT department to ensure readiness, installation support, and troubleshooting
• Develop training and tracking resources to streamline installation processes, workflow, triage and troubleshooting guides, and common FAQs.

Qualifications:

• Prefer a bachelor’s degree from an accredited university: preferably in Computer Science, Management Information Systems or IT or equivalent degrees/certifications.
• At least 1-2 years (preferred) of combined experience with one or more of the following: software support; hardware support; Installation and Implementation setup, Customer Experience, technical documentation; and/or instructions in a private, public, government or military environment.
• Basic understanding of Computer Networking concepts, protocols, technologies, and applications.
• Strong written and oral communication skills. English Language is mandatory (Read, Write and Speak)
• 1 Resource
• – French, Spanish and Canadian
• – Successfully Read, Write and Speak in both languages
• Ability to effectively prioritize and make decisions
• Needs to be comfortable with dealing with software and pick up concepts quickly

Job Type: Contract

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Shift:

• Day shift

Work Location: On the road

Salary : $18 - $19