What are the responsibilities and job description for the Scheduling Coordinator position at Angel Caregivers - Harwood Heights, IL?
Benefits:
- Illinois Secure Choice
- Paid time off
- Training & development
We are seeking a Scheduling Coordinator to join our dynamic team! The Scheduling Coordinator is a key member of Angel Caregivers, Inc.'s management team. This compassionate professional will be actively involved in day-to-day operations—from human resources to client service delivery. They will work closely with clients, our excellent team of direct care providers, and our Director of Operations.
RESPONSIBILITIES
- Reports directly to the Director of Operations
- Answers telephone calls and conducts client intakes.
- Initiates the hiring process for caregivers, including recruiting, processing applications, conducting background screenings, interviewing candidates, and validating references.
- Orients caregivers and maintains up-to-date caregiver files according to established policies and procedures.
- Accurately manages and updates client and employee data, including personnel information, compensation, benefits, tax records, attendance, performance reviews, pay rate evaluations, and termination details.
- Matches caregiver qualifications and availability with client needs when scheduling shifts.
- Supervises caregivers and completes performance appraisals at specified intervals.
- Plays a key role in employment decisions, including hiring and termination.
- Comprehends and follows established Angel Caregivers policies and procedures.
- Conducts initial and ongoing in-home evaluations, facilitates caregiver introductions, and oversees service delivery.
- Handles emergency calls after hours and on weekends (on a rotating basis).
- Participate in the quality assurance reviews and evaluations of the agency’s services.
- Orients, trains, and onboards employees while maintaining official personnel files inaccordance with applicable laws and company policies.
- Adeptly manages unique and complex situations using readily available resources
- Ability to hire and retain high-quality caregivers
- Communicate effectively with potential and current employeesInterest in new avenues and ways to recruit caregivers
- Reviewing and assessing applications according to our office standards.
- Assist with new hire orientation and ensure applicants have completed all required paperwork
- Collaborating with the Scheduling Coordinator to match qualified caregivers with appropriate clients
- On-call one week per month (Monday-Friday after 5 p.m. and all day Saturday and Sunday)
QUALIFICATIONS
A. Education, Training and Certification:
- High School Diploma or equivalent required, Associate Degree has an advantage
- Valid Driver’s License
B. Experience:
- Minimum of 2 years of experience in a customer service role, preferably in healthcare, home care or other related industries
C. Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills
- Ability to build rapport with clients
- Excellent ability in managing sensitive and confidential situations with tact and professionalism
- Ability to prioritize and multitask
- Proven experience with data imputation techniques such as missing data handling and outlier detection.
- Attention to detail and accuracy in data management
- Familiarity with data privacy, HIPAA regulations, and maintaining patient confidentiality in a home care setting is a PLUS
- Positive and professional demeanor
- Strong organizational, attention to details, and time management skills
- Proficiency in MS Office Suite, Google Docs & Sheets, including basic formulas, functions, data validation, and collaboration features
D. Physical Demand:
Work requires sitting, standing, and/or walking for periods of five hours or more, moving and examining objects at high and low reach, and reading for periods of three hours or more
Expected hours: 40 per week
Schedule:
9AM - 5:30 PM, 8 hour shift with unpaid lunch break
Day shift
Monday to Friday alternate every other weekend
Work requires sitting, standing, and/or walking for periods of five hours or more, moving and examining objects at high and low reach, and reading for periods of three hours or more
Expected hours: 40 per week
Schedule:
9AM - 5:30 PM, 8 hour shift with unpaid lunch break
Day shift
Monday to Friday alternate every other weekend
Salary : $18
