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Customer Service Representative

Angela Scribe
Scottsdale, AZ Full Time
POSTED ON 1/27/2025 CLOSED ON 2/4/2025

What are the responsibilities and job description for the Customer Service Representative position at Angela Scribe?

Job Title: Customer Service Representative

Location: Scottsdale, AZ

Job Type: Full-time

Job Summary:
As a Customer Service Representative, you will be the first point of contact for our customers. You will assist with inquiries, resolve issues, and ensure that customers have a positive experience with our company. This role requires strong communication skills, problem-solving abilities, and a genuine desire to help others.

Key Responsibilities:

  • Answer incoming customer inquiries via phone, email, and chat in a professional and friendly manner.
  • Resolve customer complaints and issues effectively, ensuring satisfaction.
  • Provide detailed product or service information to customers.
  • Record and update customer information accurately in the database.
  • Collaborate with team members and other departments to resolve customer issues.
  • Process orders, returns, and exchanges as necessary.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.
  • Meet or exceed individual and team performance targets.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Excellent communication skills (verbal and written).
  • Strong problem-solving skills and attention to detail.
  • Ability to handle difficult situations with patience and professionalism.
  • Proficient in using customer service software and tools.
  • Ability to multitask and work well under pressure.

Salary : $18 - $25

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