What are the responsibilities and job description for the Veterinary Customer Service Representative position at Animal Emergency & Specialty Center of NW Arkansas?
Company Description
The Animal Emergency and Specialty Center of NWA is a well-established and growing emergency and critical care practice. We are the only after-hour facility in the Northwest Arkansas area and the only 24-hour ER in Arkansas at the moment. Our brand new, state-of-the-art facility is fully equipped with digital radiography, large touch screen monitors in all client rooms, Ultrasound, Idexx laboratories in-house, and a ForceTriad electrosurgical system. We also have CT and MRI capability in-house through referral. Just as important, we have a friendly, highly skilled, motivated, and fun-loving staff. We are very flexible with scheduling and are willing to work around requests, within reason. Our practice is remarkably busy, so it is important for our staff to be able to handle high-stress situations, multitask well, and have good communication skills. Our technicians and assistants are highly utilized at the top of their skill sets and are constantly learning new techniques. We want our staff to be hands-on!
Northwest Arkansas is home to Crystal Bridges-a world-class art museum, the states largest live-music amphitheater, and a multitude of distinctive historic downtowns. It is also home to four state parks, making it a prime destination for hiking, biking, and anything outdoors.
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Job Description
Are you a customer service pro with a passion for helping people and their pets? Join our fast-paced animal emergency team as a Client Service Representative (CSR) , where exceptional service meets compassionate care. We are currently hiring for night time and late swing positions.
Why Youll Love It Here
At our clinic, our CSRs are the heartbeat of client and patient interactions. We pride ourselves on providing top-tier customer service , ensuring every client feels supported during stressful moments.
What Youll Do
- Be a calming presence : Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients.
- Master the art of de-escalation : Use empathy and communication skills to address and resolve concerns.
- Teamwork is key : Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care.
- Stay sharp and grow : Participate in monthly training sessions and complete continuing education hours annually.
What Were Looking For
Opportunities for Growth
We value career advancement! Leadership positions are available for motivated team members looking to grow within our clinic.
Benefits of Joining Us
If youre ready to bring your customer service expertise to a fulfilling role in veterinary care, apply today!
Qualifications
Were looking for :
Additional Information
We offer our staff :
For additional details including our full equal opportunity statement, texting / outreach communication authorization, physical requirements of the job and more, please visit :
Employment Type : Full Time