What are the responsibilities and job description for the Technology Support Analyst position at Annalect?
About Annalect
Annalect is the Data & Technology arm of Omnicom Media Group
Annalect’s 2,000 innovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes.
Annalect’s unique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.
Position Overview
Annalect's Technology division seeks a pioneering Data Support Lead to architect and drive our data onboarding ecosystem. This pivotal position owns end-to-end integration of client advertising data into our data infrastructure, wielding significant autonomy in establishing best practices and operational frameworks. As the cornerstone between client needs and engineering execution, you'll orchestrate complex data permissions, validate integrations, and champion successful data migration across our technology stack. Operating within a high-caliber team of engineers, product owners, and data scientists, you'll shape our data integration strategies while maintaining rigorous quality standards. Your expertise will be instrumental in developing scalable onboarding protocols, driving stakeholder alignment, and establishing metrics-driven progress tracking - positioning you as the authoritative voice in our data integration practice.
Key Responsibilities
Compensation Range
$55,000—$75,000 USD
This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.
Annalect, a division of Omnicom Media Group is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Review Our Recruitment Privacy Notice
Annalect is the Data & Technology arm of Omnicom Media Group
Annalect’s 2,000 innovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes.
Annalect’s unique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.
Position Overview
Annalect's Technology division seeks a pioneering Data Support Lead to architect and drive our data onboarding ecosystem. This pivotal position owns end-to-end integration of client advertising data into our data infrastructure, wielding significant autonomy in establishing best practices and operational frameworks. As the cornerstone between client needs and engineering execution, you'll orchestrate complex data permissions, validate integrations, and champion successful data migration across our technology stack. Operating within a high-caliber team of engineers, product owners, and data scientists, you'll shape our data integration strategies while maintaining rigorous quality standards. Your expertise will be instrumental in developing scalable onboarding protocols, driving stakeholder alignment, and establishing metrics-driven progress tracking - positioning you as the authoritative voice in our data integration practice.
Key Responsibilities
- Drive end-to-end data onboarding process for advertising platforms (Meta, DV360, TikTok, TTD), managing permissions and access while serving as primary contact for stakeholders
- Build deep technical expertise in platform-specific APIs, reporting structures, and data hierarchies to optimize account management and drive scalable onboarding solutions
- Collaborate with Engineering on onboarding specs (attributes, KPIs, dimensions) while validating successful data ingestion and storage delivery, troubleshooting any access issues
- Partner with Data Governance to ensure compliance adherence, implementing secure permissioning structures and maintaining platform-specific data management protocols
- Develop, document and maintain best practices for data onboarding processes, permissions, data flows and ingestion support. Assess and document data-sharing capabilities across platforms to ensure seamless integration with internal systems.
- Provide regular updates to stakeholders on the status of onboarding and ingestion.
- Set and measure short/long term objectives and goals for the direct and functional reports
- Share knowledge with team members as well as other internal teams (Product, Engineering, DevOps) to ensure consistent strategy for the data onboarding.
- Experience working with advertising platforms (Google Ads, Meta, DSPs, etc.)
- 3 years of experience in data operations, technical support, or a similar role.
- Strong understanding of data ingestion processes and data pipeline management.
- Proficiency in managing access permissions across various data platforms.
- Familiarity with ETL processes and working with Engineering teams for data ingestion.
- Excellent problem-solving skills and ability to troubleshoot data access and ingestion issues.
- Strong communication skills with the ability to work across multiple teams and stakeholders.
- Highly organized with the ability to manage multiple onboarding processes simultaneously.
- Knowledge of SQL or other data query languages.
- Experience with cloud-based data storage solutions (AWS, Azure, GCP).
- Understanding of data governance and compliance best practices.
- Prior experience in the AdTech or digital media industry.
- Must possess critical thinking and exhibit problem solving skills for technical and data related issues.
- Should have good attention to details.
- Strong customer service skills and support focus with a desire to build a delivery process of a high-quality support services.
- Result-oriented and highly professional with ability to lead and take ownership and responsibility.
- Fast learner, flexible to business demands with strong organizational and planning skills and a positive ‘can-do’ attitude.
- Team player, with ability to multi-task, and meet tight deadlines, while under pressure.
- Must possess critical thinking and exhibit problem solving skills for technical and software related issues.
- Ability to communicate effectively with technical and non-technical individuals both verbally and in writing.
- Culture! We have an incredibly fun, collaborative environment that encourages engagement and work/life balance
- Generous PTO that includes vacation days, personal days, a fantastic Summer Friday program and extended time off around the holiday season.
- As part of Omnicom, we have the backing and resources of a global billion-dollar company, but also have the flexibility and pace of a “startup” - we move fast, break things, and innovate.
Compensation Range
$55,000—$75,000 USD
This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.
Annalect, a division of Omnicom Media Group is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Review Our Recruitment Privacy Notice
Salary : $55,000 - $75,000
