What are the responsibilities and job description for the Technology Support Analyst position at JDA TSG?
Job Details
At JDA TSG, we empower many of the world s leading brands by providing top-tier specialized talent, business process expertise, and innovative solutions that propel their organizations in dynamic new directions. Our reputation is built on delivering exceptional focus, adaptability, and confidence with every client we serve.
We have an immediate opportunity for a Technology Support Analyst to join our company, working directly with the Director of Technology. This is a hybrid full-time, salaried position requiring three days in-office per week in NYC location, with a comprehensive benefits package.
The ideal candidate possesses a strong aptitude for self-learning and mastering various cloud solutions. You should be enthusiastic about working with a diverse range of cloud technologies. This role is broad in scope and requires a high degree of curiosity to deeply explore and solve business challenges through AI implementation (Agents), automation, reporting, or innovative solutions yet to be developed. If you are a tech-savvy, analytical individual who thrives on detailed problem-solving while contributing to strategic decision-making, we encourage you to connect with us.
Location: Greater New York City Area (Hybrid, 3 Days Onsite in NYC)
Salary Range - $90,000 - $110,000 plus benefits
Primary Responsibilities Include:
- A Technology Support Analyst s time is dedicated to building our internal business solutions both at strategic and tactical levels. You will be responsible for creation, administration, deployment and adoption of internal JDA TSG technology initiatives.
- Work directly with the Director of Technology in driving and owning both tactical and strategic projects and activities
- Co-administer all primary business cloud solutions for (Azure AD, O365, SharePoint) and secondary cloud solutions where needed
- Manage hardware, software, and licensing, including imaging, deployment, updates, troubleshooting, and license tracking for Windows and macOS devices
- Enhance and administer ticketing and asset management system which prioritizes and tracks requests to resolution.
- Own and resolve new hire and ongoing software technical support (tactical).
- Evaluate and recommend new technology solutions with cost/benefit analysis.
- Develop and produce short instructional videos for internal users, including scripting, editing, voice-over, and publishing.
- Effectively trains users on complex topics with clarity and patience, ensuring a smooth and engaging learning experience for all skill levels.
Must Have:
- Proficiency in Microsoft 365 (M365) Admin Center, Entra AD.
- Deep passion for technology with a commitment to continuous learning and professional growth.
- Quickly adapt and master emerging technologies (AI) with minimal prior experience, demonstrating a proactive and innovative approach to learning.
- Proven reliability and integrity in managing and administering critical systems, ensuring security, compliance, and operational continuity.
- Proactive thinker who excels in prioritizing a range of initiatives with strong organizational skills
- Strong troubleshooting skills, including logical reasoning and problem-solving, to diagnose and resolve technical issues efficiently.
Technical Requirements
- Entra AD Skills, User Management, Policies, Microsoft Cloud PC
- Microsoft O365 Administration experience
- Ai Tools proficiency (MS CoPilot \ ChatGPT)
- Hardware and Software experience
- Video producing and editing
- Helpdesk ticketing software
Nice to Have:
- Azure Certification Az-900 or above
- Power Platform Experience
- Microsoft SharePoint Admininistration
- Microsoft Power Automation experience
- macOS and iOS platforms
Salary : $90,000 - $110,000
