People & Culture Assistant

Join Our Legacy of Care and Connection — People and Culture Assistant
Company: Shooster Holdings
Location: In-office Position at Shooster Holding’s Margate, FL Headquarters.

About Us: Since 1974, Shooster Holdings has been a family-owned and operated business fueled by a simple but powerful philosophy: Smiling Faces That Care. We provide exceptional live telephone answering services to thousands of companies across the nation, driven by our commitment to service, empathy, and community. If you're passionate about making people feel seen, heard, and valued, you're going to love it here.

What You'll Do: We’re looking for a People and Culture Assistant to join our close-knit team and help shape the heart of our company — our people. In this role, you’ll work closely with our Director of People and Culture and be involved in the full employee experience — from recruiting top talent to enhancing employee engagement and supporting our day-to-day HR operations.

This is more than a job — it’s a chance to grow, make a meaningful impact, and be part of a culture where people come first.

Job Type: Full-time

Pay: Starting at $25 per hour

Responsibilities:

• Influence P&C/HR strategies and initiatives aligned with the overall business objectives, with a core focus on identifying the best talent to develop and retain within our culture.
• Support the entire lifecycle of P&C/HR functions and processes, including job advertising, candidate recruitment, onboarding, performance management, employee relations, employee engagement, benefits administration, and employee development.
• Collaborate with hiring managers and the P&C leadership team to understand and meet their hiring goals and needs.
• Manage high volume recruiting of candidates through various sourcing methods (Rippling, really, LinkedIn, etc).
• Execute recruiting and pipeline plans
• Identify recruiting sources and develop innovative methods to attract diverse talent
• Manage a consistent, high-volume flow of qualified candidates through active and passive sourcing methods
• Conduct candidate reference checks to raise the hiring bar
• Track goals, metrics, and performance of the hiring cycle and communicate status and results
• Propose and implement ongoing innovations and improvements to the recruitment process
• Connect with new hires to ensure a great candidate experience
• Conduct HRIS and Time and Attendance duties as business needs dictate
• Coordinate with operations to manage leave requests, shift swaps, and unexpected absences.
• Monitor real-time adherence to schedules, ensuring agents are available to handle calls as projected.
• Address immediate challenges, such as unexpected call spikes, absenteeism, or technical issues, by reallocating resources or activating on-call staff.
• Perform other P&C/HR related duties as assigned

Qualifications:

• 3 years of P&C/HR experience, with at least 2 years in recruitment or workforce management
• Experience in a fast-paced, people-driven industry (Customer Service, Answering Service, Contact Center a plus)
• Strong knowledge of P&C/HR principles, practices, and employment laws at the local, state, and federal level
• Familiarity with HRIS systems (We use Rippling!)
• The proven ability to influence and drive change with leaders across the organization, aligning the people strategy with business goals and growth
• Excellent communication and interpersonal skills, including oversight of the recruitment process
• Ability to build strong relationships with stakeholders at all levels of the organization
• Strong problem-solving and decision-making abilities
• Demonstrated ability to handle confidential information with discretion
• Proven skills and success in recruitment, workforce management, employee engagement, and retention
• Bachelor's degree in Human Resources or related field (Preferred)
• SHRM Certified Professional (Preferred)

What We Offer: This is a full-time position. Compensation is based on qualifications and experience. We offer a comprehensive benefits package including:

• 401k with company match (50% match up to 6% of wages invested)
• Paid holiday/vacation/personal time
• Direct deposit
• Medical, dental, vision & supplemental insurance
• Fully Sponsored Employee Assistance Program (free to ALL employees)
• Childcare Reimbursement (up to $375 per month)
• Gym membership reimbursement (up to $15 per month)
• Weekly Pay
• And more perks that support your well-being!

At Shooster Holdings, inclusion and opportunity go hand in hand. We are proud to be an Equal Opportunity Employer and welcome applicants of all backgrounds, abilities, and beliefs. Need an accommodation? Just reach out to people@shoosterholdings.com.