What are the responsibilities and job description for the Creation Museum Retail Training Coordinator position at ANSWERS IN GENESIS GROUP?
Job Details
Description
The Retail Training Coordinator contributes to a positive retail experience for guests to discover educational resources and souvenirs for a lasting impact. The Retail Training Coordinator is expected to demonstrate professionalism in dealings with staff, work as team members and role model excellent customer service. The position includes many responsibilities, all of which serve to enhance and influence the overall guest experience. This position has a career path that will develop your spiritual and professional growth goals by coaching a large staff in a God-honoring fashion to achieve great results by tackling challenges while having fun along the way.
This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.
Responsibilities
- Promote the mission and standards of Answers in Genesis.
- Create a SERVE culture environment in all work done.
- Approach all tasks with a second mile mindset.
- Prioritize personal integrity in all interactions and assignments.
- Provide excellent service to all guests, creating a best-in-class retail experience
- Proactively greet and assist guests on the sales floor with product and attraction inquiries.
- Actively develop and maintain a work atmosphere that enhances the spiritual growth of all team members
- Utilize information technology for data analysis and forward planning
- Assist guests with retail purchases in an efficient and friendly manner.
- Complete daily break schedules and ensure all positions are covered
- Assign recovery, replenishment and cleaning tasks
- Serve as a Coordinator-On-Duty and supervise floor coverage and activities, including opening and closing store as scheduled
- Maintain full and accurate inventory by assisting with cycle counts, anticipating guest product demand, and utilizing inventory software.
- Maintain a safe environment for guests and staff by ensuring walkways are clear
- Provide directions to staff and model exceptional guest service to ensure guests’ needs are met
- Ensure accurate pricing and signage
- Promote sales by educating guests and staff on products and resources
- Oversee Training operations by ensuring new hires are trained and ready for guest engagement. These duties are as follows:
- Routinely meet with trainers to monitor progress of New Hire (NH)
- Update training modules as needed; frequently read to ensure they stay accurate
- Help schedule NH with a trainer working closely with Managers
- Train on equipment needed for retail job duties to be completed (Taylor Dunn, hand trucks, and pallet jack for example)
- Complete checklists for NH tasks
- Meet and greet NH in their first NH class
- Ensure paperwork is complete and added to the NH’s file
- Assist in writing materials to keep the retail team up to date on changes such as table talks, teams’ posts and emails
- Assist in Stockroom as needed to process order
- Conduct 1:1s with staff
- All other duties and responsibilities as assigned by management
Qualifications
Requirements
- Must agree with and be able to sign our Statement of Faith.
- Maintains a personal relationship with Jesus Christ.
- Regularly attends a local Bible-believing church.
- Customer service oriented, dedicated to high guest satisfaction levels
- Good problem-solving skills and decision-making ability
- Ability to estimate and meet realistic deadlines, perform under pressure and react quickly to changing priorities
- Training experience
Education & Experience
- Associate degree in business/management preferred
- 2-4 years leadership/management experience
Items Needed for Possible Employment
- Completion of on-line application, https://answersingenesis.org
- Salary Requirements
- Salvation Testimony
- Creation Belief Statement
- Confirmation of your agreement with the AiG Statement of Faith (AiG Statement of Faith can be found on the website). https://answersingenesis.org/about/faith/
- Completion of a Background Check and Pre-Employment Drug Screen
- Completion of a Motor Vehicle Report
