What are the responsibilities and job description for the Customer Care Representative I position at Anthem?
Job Title: Customer Care Representative I
Location: The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations in Midland, GA, Atlanta, GA, Indianapolis, IN, or Cincinnati, OH. Our next training class begins 7/17/2023! As a Customer Care Representative , you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someones life and help make healthcare easy, apply today! *$500 Sign on Bonus Included How you will make an impact: Heres what Elevance Health offers: At Elevance Health, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful. Minimum Requirements: Preferred Skills, Capabilities, and Experiences: Ability to work from home with internet access and a quiet and private workspace A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
From the moment you login, youll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
A career path with opportunity for growth
Ability to obtain your Associates or Bachelors degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Ability to work M-F 9am-5:30pm EST, possible weekend overtime hours as needed.
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Bilingual (Spanish) Preferred
