What are the responsibilities and job description for the Help Desk Analyst position at Anveta INC?
Role: IBHRS Help Desk
Location : 200 E. Grand Des Moines, IA 50309 (Onsite)
Duration: 6 Months
Job Description:
The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Experience:
- ·Ability to provide excellent customer service
- ·Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- ·Experience in Help desk support
- ·Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- ·Experience with ticketing applications and escalation procedures
Job Type: Contract
Pay: $25.00 - $26.59 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Ability to Commute:
- Des Moines, IA 50309 (Required)
Ability to Relocate:
- Des Moines, IA 50309: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $27
