What are the responsibilities and job description for the Customer Service Product Specialist I position at AOB Products Company?
WHO WE ARE : We work where we play! Turning pursuit into passion, AOB delivers brands that move you because our success is measured by moments that matter.
Position Overview :
Reporting to a Customer Service Supervisor, the Customer Service Product Specialist is someone that is passionate about the products and should communicate clearly and concisely while being understanding of our consumer's needs. Candidates also demonstrate strong technical aptitude and the ability to understand, explain and troubleshoot our products with customers. Ideally, they are familiar with the outdoor industry and are users of our products.
Essential Duties and Responsibilities :
- Providing a positive customer experience
- Responding to all customer inquiries phone, mail, and email
- Assist customers with product information, order status, and issue resolution
- Gaining a working knowledge of products from assigned brands to become a subject matter expert on specific brand products
- Maintain product related technical and service information to be distributed to the Customer Service team
- Support customers with troubleshooting, problem resolution and performance improvement recommendations
- Proactively resolve product issues
- Diagnose and troubleshoot technical issues with products, guiding customers through solutions and, when necessary, escalating more complex problems to the appropriate teams
Competencies and Skills :
Education and Experience :
Physical Demands :
NOTE : Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment and Personal Protective Equipment :
American Outdoor Brands (and its affiliates) is an equal opportunity employer and considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, pregnancy, gender identity, age, national origin, ancestry, veteran status, military service, application for military service, physical or mental disability, genetic information or any other status protected by applicable state or local law. Candidates must possess proper authorization to work in the United States and, where applicable, to possess technical data as defined in the International Traffic In Arms Regulations (ITAR) 22 CFR 120. 10. Learn More
