What are the responsibilities and job description for the Customer Support Specialist position at AP Executive Staffing?
Customer Support Specialist
AP Executive Staffing is hiring a Customer Support Specialist for a growing telecom industry leader in the NorthTowns. This direct hire opportunity is a perfect fit for someone with their eye on a challenging, multi-faceted workday full of collaborative new customer onboarding and support solutions. Our customer prides themselves in white glove service and have fostered a culture of high accountability, engagement and curiosity for learning new things. It is a role for the career minded professional with a passion for high productivity and customer satisfaction, and who seeks a fast-track for growth!
Responsibilities :
- Collaborate with internal and external teams to provide a smooth and seamless new customer onboarding experience.
- Address inquiries and resolve issues promptly and professionally via phone, email and text-based chat.
- Be proactive with client follow-up to encourage future sales.
- Commit to timely and accurate documentation using company ticketing system.
- Motivation to take on additional responsibilities over time such as product management, billing support or sales operations – this role is a springboard to many growth opportunities, and applicants must be career driven.
- Continued interest in learning the many facets of VOIP technology and capabilities.
Qualifications :
Salary
50-$55K annual bonus with generous increased earning potential.
Hours
8 : 30-5PM, Mon-Fri onsite 5 days / week, in Getzville, NY.
Salary : $50,000 - $55,000
