What are the responsibilities and job description for the IT Support Associate position at APCO?
Job Description
We are seeking an IT professional to join our global IT team in Washington, D.C. This role focuses on maintaining operational excellence through proactive technology management and support, working with and learning about cutting-edge hardware and collaboration technologies as part of an integrated global team.
APCO Worldwide is an award-winning, majority women-owned global communication and business strategy firm, recognized as one of North America's Best Agencies to Work For. We combine global perspective with local expertise to help clients manage challenges, opportunities, perceptions, and reputations.
IT Support Associate
Reporting to: Regional IT Manager
To apply for this role, you will need at least two years of progressive technology support experience - ideally within a ticketing system.
Key Responsibilities
The US base salary for this position ranges from $50,000/year to $70,000/year. Our compensation range for this role is inclusive of several US geographic markets. APCO targets an employee's pay within this range to be based on several factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, internal equity and/or geographic location.
Careers at APCO
With our commitment to recruit, hire, promote and retain people who reflect the diverse communities in which we operate, APCO ensures our teams bring the best possible expertise and diverse perspectives to our clients. We embrace diversity of identity, experience and thought, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.
We are proud to be an Equal Opportunity Employer and encourage applications from all qualified candidates regardless of race, national origin, citizenship, native language, sex, gender identity or expression, sexual orientation, marital or parental status, religion, age, veteran status, neurodivergence, mental or physical disability, medical history, pregnancy, political belief or affiliation or any other characteristic protected by law.
EOE M/F/V/D
About APCO
ABOUT US
APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact.
Founded in 1984, with one woman’s vision and bold action, APCO has grown into an independent, majority women-owned firm of more than 1,200 employees with work spanning 80 markets around the world.
Headquartered in Washington, D.C., APCO is comprised of strategic advisers, consultants and creators, working together across borders and functions, to provide services and expertise on financial, competitive, political and societal issues.
APCO is a trusted partner to bold purpose-led leaders, lawmakers, government officials, NGOs, the media and other stakeholders in the health, energy, technology, transportation & infrastructure and food & consumer products sectors. For 40 years, the firm has provided public affairs, crisis & reputation, impact, corporate reputation and global solutions services.
APCO is renowned for its ability to champion clients’ interests and permission to operate , build their reputation and strengthen their standing. APCO’s integrated approach and team of tenacious and empathic talent create connections and winning strategies that accelerate progress and deepen impact.
By bringing diverse people and ideas together, and working beyond traditional boundaries, APCO builds the un/common ground upon which progress is made.
We are seeking an IT professional to join our global IT team in Washington, D.C. This role focuses on maintaining operational excellence through proactive technology management and support, working with and learning about cutting-edge hardware and collaboration technologies as part of an integrated global team.
APCO Worldwide is an award-winning, majority women-owned global communication and business strategy firm, recognized as one of North America's Best Agencies to Work For. We combine global perspective with local expertise to help clients manage challenges, opportunities, perceptions, and reputations.
IT Support Associate
Reporting to: Regional IT Manager
To apply for this role, you will need at least two years of progressive technology support experience - ideally within a ticketing system.
Key Responsibilities
- Provide both first touch and escalated help desk support for regional and global users both in-person and remotely, ensuring cases are updated and repeating issues are addressed effectively.
- Perform hands-on support for all company technologies, mobile devices, applications, cloud services, conferencing technologies etc.
- Engage service providers and vendors to resolve issues and requirements.
- Participate in projects to improve service performance or to resolve immediate requirements.
- Oversee hardware, software, and service standards for the region.
- Work on assigned projects and deployments as part of the global IT team.
- Other duties as assigned.
- 2-4 years progressive IT support and implementation experience.
- Significant experience in Tier 1-2 helpdesk issue resolution.
- Technology/platform experience:
- PC, Mac, mobile, networking hardware and peripherals.
- Experience managing PC, MacOS and IOS devices at scale using Intune, JAMF Pro or similar.
- Excellent Office 365 skills, both administrative and end-user are critical.
- Experience supporting Teams for remote users and thorough understanding of conference room AV technology.
- Experience working consistently within a call tracking system (e.g. Zendesk, Servicenow, FreshService).
- Experience working within a standards-based security environment.
- A determined, pragmatic problem solver and life-long-learner.
- Hands-on approach, calm under pressure and able to prioritize multiple competing issues.
- Empathetic communication skills.
- Demonstrable ability in troubleshooting complex issues, research, analysis, and critical thinking.
- Strong interest in root-cause resolution and practical application of AI.
- Degree or post-graduate degree in Information Technology, MIS, or a related field.
- COMPTIA A and/or Network , Microsoft certification (MTA, MCP, MCITP, MCSE), or JAMF certification highly desirable.
- This role is hands-on, with significant time on your feet, away from a desk and regular lifting up to 50 lbs.
- The role is full-time in-office at APCO’s office in Washington, DC., expect to be on-site 5-days weekly.
- Occasional travel to other APCO offices may be required.
The US base salary for this position ranges from $50,000/year to $70,000/year. Our compensation range for this role is inclusive of several US geographic markets. APCO targets an employee's pay within this range to be based on several factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, internal equity and/or geographic location.
Careers at APCO
With our commitment to recruit, hire, promote and retain people who reflect the diverse communities in which we operate, APCO ensures our teams bring the best possible expertise and diverse perspectives to our clients. We embrace diversity of identity, experience and thought, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.
We are proud to be an Equal Opportunity Employer and encourage applications from all qualified candidates regardless of race, national origin, citizenship, native language, sex, gender identity or expression, sexual orientation, marital or parental status, religion, age, veteran status, neurodivergence, mental or physical disability, medical history, pregnancy, political belief or affiliation or any other characteristic protected by law.
EOE M/F/V/D
About APCO
ABOUT US
APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact.
Founded in 1984, with one woman’s vision and bold action, APCO has grown into an independent, majority women-owned firm of more than 1,200 employees with work spanning 80 markets around the world.
Headquartered in Washington, D.C., APCO is comprised of strategic advisers, consultants and creators, working together across borders and functions, to provide services and expertise on financial, competitive, political and societal issues.
APCO is a trusted partner to bold purpose-led leaders, lawmakers, government officials, NGOs, the media and other stakeholders in the health, energy, technology, transportation & infrastructure and food & consumer products sectors. For 40 years, the firm has provided public affairs, crisis & reputation, impact, corporate reputation and global solutions services.
APCO is renowned for its ability to champion clients’ interests and permission to operate , build their reputation and strengthen their standing. APCO’s integrated approach and team of tenacious and empathic talent create connections and winning strategies that accelerate progress and deepen impact.
By bringing diverse people and ideas together, and working beyond traditional boundaries, APCO builds the un/common ground upon which progress is made.
Salary : $50,000 - $70,000
