Practice Manager

Overview

We are looking for a Practice Manager to join our growing team. Reporting directly to the Regional Operations Manager, the Practice Manager works within the medical practices and oversees day-to-day operations (scheduling, billing, collections, etc.). The Practice Manager will ensure that the business needs of the practice are met and actively work to recruit new patients. 

Responsibilities

The Practice Manager is responsible for:

• Day-to-day multiple practice operations with commitment to providing the highest quality of service to patients.• Ensuring the quality support services are provided by implementing and maintaining policies and procedures related to the practice operations by providing dermatological services.• Expected duties include but are not limited to: ensuring high levels of patient satisfaction and utilizing clinical protocols and best practice standards.

• Assisting with the fill rates for the provider schedules.• Overseeing clinical and nonclinical support staff.• Overseeing all Human Resources activities for the staff within the clinics, including those related to hiring, orienting, training, disciplining, terminating, performance evaluation, goal-setting, and employee relations.• Providing oversight and directing the daily clinic operations.• Overseeing and monitoring patient wait times and patient flow, and works closely with clinical support staff, coordinators, and receptionist to enhance these processes.

Essential Skills and Abilities:

• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with physicians, management, staff, patients, and other customers.• Strong capacity to recruit and develop staff• Excellent communication (both oral and written), organizational and presentation skills• Demonstrate strong customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.• Initiative and ability to work independently, lead/work in teams, and dealing persuasively and effectively with all levels throughout the organization.• Ability to manage multiple projects in varying stages of development.• Must be innovative and react quickly to new opportunities for improvements.• Ability to effectively handle challenging situations, and to balance and shift multiple priorities.• Ability to support multiple locations, consistently ensure presence at each location.• Ability to handle sensitive and confidential patient and employee information.• Systems skills including Microsoft Office Suite, scheduling, billing systems and EMR.• Complete Administrative Proficiency (MS Word, Excel, Powerpoint, Web-based applications, email, HRIS systems)

• Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
• Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.

Qualifications

• The successful completion of a bachelor’s degree is strongly preferred or, in lieu of a degree, significant management experience required.• Minimum of 5 years of healthcare experience preferred.• Multi-clinic location management preferred.• Knowledge of Athena, Epic, EMA EMR systems a plus.• Must have a valid driver's license and be willing and able to drive to all clinical locations.

Come work for APDerm and take advantage of our competitive pay, comprehensive benefits package, and opportunities for growth, to include:

• Medical Partner of Choice Program – a newly developed program at APDerm that maps out career advancement and multiple avenues for growth
• Generous Tuition Reimbursement 
• Free Botox
• 40% discount on cosmetic services and skincare products
• Comprehensive benefits package to include health, dental, 401(k) with generous company match, health savings account (HSA), flexible savings account (FSA), discounted auto and home insurance, generous PTO and holidays, and much more!

At Adult & Pediatric Dermatology, PC, we are dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical, and aesthetic dermatology and dermatopathology. By treating every patient as an individual, we seek to customize a plan of care to match each patient’s needs and priorities. We strive to deliver exceptional dermatologic care by making comprehensive dermatology services available and accessible to our patients within their communities. We support our primary care healthcare providers with easy access and rapid communication. We empower our patients with information to participate in the goal of achieving healthy skin. Our highly trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.