Demo

Customer Service Representative

Aperion Care
Aperion Care Salary
Lincolnwood, IL Full Time
POSTED ON 4/21/2025
AVAILABLE BEFORE 5/20/2025
Job Summary:

We are seeking a dedicated and detail-oriented Customer Service Representative in contacting liable parties and arranging payment plans. This role involves providing accurate, up-to-date account information to parties regarding outstanding debts, working proactively to secure payments and/or efficient repayment plans, and ensuring that all payments and accounts are processed and recorded correctly. This is a fast-paced position that requires the ability to multitask and work efficiently under pressure.

Essential Duties and Responsibilities:

  • Make over 125 outbound calls daily to debtors to clarify and communicate account status.
  • Negotiate payment plans that lead to efficient and effective resolutions of outstanding debts.
  • Provide excellent customer service with regular follow-ups and clear communication.
  • Send letters and other mailings to liable parties informing them of debt and payment requirements.
  • Log calls, emails, letters, and other actions taken to track the department's progress and efforts.
  • Utilize tracking software to monitor account status and provide real-time updates.
  • Perform other duties as assigned to support the team and department goals.


Qualifications:

To succeed in this role, an individual must be able to effectively carry out each of the essential duties. The following are the qualifications required:

  • Strong phone etiquette with the ability to be persistent yet compassionate when dealing with customers.
  • Previous customer service experience in any capacity that involves communication with customers over the phone.
  • Comfortable making over 125 outbound calls daily.
  • Experience with debt collection, particularly for amounts up to $30,000.
  • Knowledge of various insurance and payer sources (e.g., Private Pay, Medicaid, Medicare).
  • Proficiency in Microsoft Office Suite (Excel, Word, etc.) and the ability to quickly learn other software tools.


Additional Skills and Abilities:

  • Exceptional communication and negotiation skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • Ability to stay motivated and persistent while maintaining professionalism.
  • Ability to thrive in a fast-paced environment, managing multiple tasks efficiently.

Salary : $30,000

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