What are the responsibilities and job description for the Desktop Support Specialist position at Apex Systems?
Title : Desktop Support Technician
Location : Charles City Iowa- 50616
Job Type : Contract to Hire
Pay Rate : $25-28 / hr (depending on certifications and experience)
Work Schedule : Monday to Friday, 8 AM to 5 PM (Overtime )
Job Description :
We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will have experience troubleshooting Dell laptop / desktop PCs, working with end-users to resolve issues, and providing updates to management as needed. This is a full-time position with travel required between multiple locations during the week.
Primary Responsibilities :
- Troubleshoot and repair Dell laptop / desktop PCs.
- Work with end-users to resolve technical issues.
- Provide updates to management as needed.
- Perform preventative maintenance of site equipment.
- Provide warranty support for Dell products.
- Support MDF Room operations.
- All our work comes from Service Now ticketing system. / This site supports 700 end users with 3 techs, most all users are remote
- o Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status; Break-Fix support, changing system boards, laptop LCDs etc.; Good troubleshooting skills both HW and software
Required Skills :
Nice to have Certifications
Experience and Education :
Additional Requirements : .
How to Apply :
Interested candidates should submit their resume . Candidate review and interviews will start immediately.
Salary : $25 - $28
