Desktop Support Specialist

Long term contract paying $38/hr onsite in Marshalltown IA W2 only no C2C

This is an IT Support position within the North America Enterprise IT Team with the following main responsibilities:

➢ Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.

➢ Onsite support, working closely with centrally provided IT services including design, operations and service desk to meet the agreed service levels.

➢ Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

Specific Responsibilities

Planning & Administration

• Provide information and assist IT Service Delivery Manager with IT budgeting and cost control

• Follow and enforce Emerson policies regarding IT management, security, standards and procedures

• Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives

• Assists users with business proposal generation, regarding our standards and policies

IT Infrastructure & Support:

• Ensure optimum support for end-users at all times within agreed service levels

• Act as the Owner/Escalation point for issue resolution between the Business and the IT Community

• Ensure that relevant IT documentation is maintained and up to date

• Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy

• Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk

• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning

• Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing

• Support and maintain the IT Infrastructure audit compliance

• Work closely with your Service Delivery Manager and Central IT Infrastructure Organization to ensure that the Agreed strategy is implemented and followed

• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)

• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)

• Uses the helpdesk as the central point for all IT issues and service requests

Communication:

• Establish good working relationship with users and other sources of support and assistance

• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Requirements:

Education:

• College/University degree in a related field or experience may be considered in lieu of formal education

Experience:

• Minimum of 2 to 3 years’ experience within a general IT environment
• Previous experience in supporting clients, servers, communication equipment (preferably CISCO)

Skills/Knowhow:

• Uses basic understanding of the IT Field:
• Windows 10/11
• MS Remote Access
• Automated PC deployment
• Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:
• IP networking administration and services including DNS, DHCP
• Security & Compliance tools (e.g. MECM, WSUS, CrowdStrike)
• Active Directory, GPO support
• Performs without assistance and is recognized as a specialist for:
• Microsoft Windows Operating Systems 10-11