What are the responsibilities and job description for the Desktop Support Technician I US position at Apex Systems?
Job Details
Job#: 2061892
Job Description:
Deskside Support Technician
Apex Systems is hiring for a Deskside Support Technician in State College, PA!
If interested in applying, please email a copy of your updated resume to Melissa at
Location: 100% On-site in State College, PA
Scheduled: Monday-Friday, 8am-5pm
Contract Duration: 3-6 month contract-to-permanent-hire opportunity
Pay Rate: $21.00-$23.00/hour
Requirements:
3 years of professional IT experience
Deskside IT Support experience in a manufacturing environment, customer service, and troubleshooting Dell & Mac laptops and iOS & Android mobile phones.
CompTIA A certification is a plus (but not required)
Responsibilities:
Maintains, analyzes, and troubleshoots, computer systems (Windows 10 and MacOS), and computer peripherals.
Mobile phone support (iPhone and Android).
Documents, maintains, upgrades, or replaces software systems and hardware.
Imaging, configuration, and wiping of computers.
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Hands and feet assistance on network connection issues; tracking network connections back to network switches.
Escalates problems and issues to a higher level of support if unable to resolve.
Represents the client in a professional and businesslike manner, and communicates effectively with customers and associates.
High amount of interaction with customers, responding to routine technical questions or requests for information.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
Deskside Support Technician
Apex Systems is hiring for a Deskside Support Technician in State College, PA!
If interested in applying, please email a copy of your updated resume to Melissa at
Location: 100% On-site in State College, PA
Scheduled: Monday-Friday, 8am-5pm
Contract Duration: 3-6 month contract-to-permanent-hire opportunity
Pay Rate: $21.00-$23.00/hour
Requirements:
3 years of professional IT experience
Deskside IT Support experience in a manufacturing environment, customer service, and troubleshooting Dell & Mac laptops and iOS & Android mobile phones.
CompTIA A certification is a plus (but not required)
Responsibilities:
Maintains, analyzes, and troubleshoots, computer systems (Windows 10 and MacOS), and computer peripherals.
Mobile phone support (iPhone and Android).
Documents, maintains, upgrades, or replaces software systems and hardware.
Imaging, configuration, and wiping of computers.
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Hands and feet assistance on network connection issues; tracking network connections back to network switches.
Escalates problems and issues to a higher level of support if unable to resolve.
Represents the client in a professional and businesslike manner, and communicates effectively with customers and associates.
High amount of interaction with customers, responding to routine technical questions or requests for information.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $21 - $23
