What are the responsibilities and job description for the Desktop Support Technician I position at Strategic Systems Inc?
Job Details
Role : Desktop Support Technician I
Duration : 3 Months CONTRACT-TO-HIRE
Location: State College PA USA 16801
Job Description:
- Deskside Support Tech I Role.
- M-F 8AM-5PM.
- Work site: State College, PA 16801.
TOP 3 REQUIRED SKILLS:
- Deskside IT Support experience in a manufacturing environment, customer service, and troubleshooting Dell & Mac laptops and iOS & Android mobile phones.
- YEARS OF EXPERIENCE: 3 years minimum required, with most of that being in a manufacturing environment.
- CERTIFICATIONS: A certification is a plus.
RESPONSIBILITIES:
- Maintains, analyzes, and troubleshoots, computer systems (Windows 10 and MacOS), and computer peripherals.
- Mobile phone support (iPhone and Android). Documents, maintains, upgrades, or replaces software systems and hardware.
- Imaging, configuration, and wiping of computers.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Hands and feet assistance on network connection issues; tracking network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates.
- High amount of interaction with customers, responding to routine technical questions or requests for information.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
