Executive-Level IT Support Specialist

Fully On-Site Uptown Charlotte, North Carolina

Monday-Friday 1st Shift Hours

W2 Contract to FTE

Seeking a highly skilled and adaptable professional in this role to ensure seamless operational business continuity for the C-Suite and the Board of Directors. Must have senior-level IT support experience for executives.

Responsibilities:

• Lead the identification, triage, and resolution of high-priority incidents, minimizing impact on business operations.
• Subject matter expert for ordering and providing in-person set up of all onboarding equipment for day one readiness.
• Provide onsite technology support at large corporate hosted events and meetings for Board of Directors and executive meetings.
• Apply reason, assess risk, and process when working through complex inquiries.
• Follow standard policies, procedures, practices, and Service Level Agreements, to meet or exceed operational goals.
• Coordinate ordering new technology, upgrades, and maintenance, ensuring minimal disruption and optimal performance.
• Track all incidents in ServiceNow and maintain comprehensive documentation of incident resolution procedures and contribute to the knowledge base for future reference.
• Communicate professionally with the highest executive levels to provide status updates and resolutions.
• Stay current with the latest developments in technology and software updates to provide informed support, training, and recommendations.

Key Skill Sets:

• Technical Proficiency: A strong understanding of Mac/PC hardware and software, mobile devices, audio-visual, and a wide array of computing peripherals, accessories is crucial. This includes knowledge of operating systems like WinOS, macOS, iOS, applications such as Office 365, Outlook, Word, PowerPoint, VPN, printers, scanners, Cisco endpoints, Surface Hubs, Clickshare, Zoom, Webex, and Teams.
• Audio-Visual and Event Support Experience: Experience in supporting major executive events, such as Board of Directors meetings, town halls, and leadership team meetings, is important. Experience ordering, installing, operating, and maintaining audio, video, and presentation equipment for day-to-day onsite and offsite meetings.
• Communication Skills: Excellent communication skills are necessary to engage with stakeholders at the executive level. This includes the ability to interpret and convey complex, difficult, or sensitive information.
• Strategic Thinking: A proactive approach to identifying and mitigating potential issues is essential. This involves strategic thinking and the ability to foresee and address potential problems.
• Dependability and Reliability: A high level of dependability and reliability is required to deliver exceptional white-glove services.
• Problem-Solving Skills: The ability to work independently and as part of a team, with a high degree of initiative, flexibility, and problem-solving skills, is crucial.
• Time Management: Effective prioritization of tasks to meet deadlines in a fast-paced environment with efficient time-management skills is important.
• Continuous Learning: Staying current with the latest developments in technology and software updates to provide informed support, training, and recommendations is necessary.