What are the responsibilities and job description for the IT Support Specialist position at Apex Systems?
Job#: 2055549
Job Description:
IT Support Specialist
Growing wellness and nutraceutical company is expanding their operations! We have a dynamic team and positive work culture!
The Job:
Responsibilities will range from resolving helpdesk IT requests in a timely manner, with a positive attitude and following up with the user to ensure satisfaction, installing/mounting new hardware to vetting and setting up new systems for all locations.
The technician will work closely with fellow department members and contractors on IT projects. Technician must be able to clearly communicate with the IT Manager to ensure all projects are reviewed and approved, on schedule, and deadlines are met. Remain current on industry standards, potential threats and remain up to date on hardware and software.
Responsibilities:
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Job Description:
IT Support Specialist
Growing wellness and nutraceutical company is expanding their operations! We have a dynamic team and positive work culture!
The Job:
Responsibilities will range from resolving helpdesk IT requests in a timely manner, with a positive attitude and following up with the user to ensure satisfaction, installing/mounting new hardware to vetting and setting up new systems for all locations.
The technician will work closely with fellow department members and contractors on IT projects. Technician must be able to clearly communicate with the IT Manager to ensure all projects are reviewed and approved, on schedule, and deadlines are met. Remain current on industry standards, potential threats and remain up to date on hardware and software.
Responsibilities:
- Resolves IT tickets for all users in the company
- Maintain all hardware and software with the latest updates and security patches
- Writes and updates documentation for current and new systems
- Vets and implements new software and hardware
- Onboard and offboard users
- Bachelors degree in computer science or equivalent experience
- At least 1 year of hands-on help desk experience
- Experience with Mac OS and Windows
- Effectively communicates in writing, by phone, or in person. Excellent written and verbal communication needed
- Proven track record of over-achieving goals or going above and beyond
- Possess a willingness to learn
- Friendly and upbeat disposition is highly valued and key in this role
- Flexibility- being available for after-hours calls
- Actively embraces healthy living
- JAMF and AWS experience preferred but not required
- IT asset management tools such as Samanage (Solarwinds)
- ZenDesk experience preferred
- Paid Time Off (PTO)
- Company covered health, dental, vision, and life insurance
- 5% 401(k) match plus an additional 4%
- Allowances for gym, continuing education, preventative care and other reimbursements
- Employee store credit
- Company-sponsored events
- Fun team-building activities
- Conferences/ Self-development courses
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
