What are the responsibilities and job description for the T1 Technical Support Specialist position at Pure IT CUSO?
T1 Technical Support Specialist
Pure IT Credit Union Services is seeking a T1 Technical Support Specialist to join our team! Pure IT Credit Union Services (a CUSO) began as a partnership between a credit union and a group of technology services professionals who joined together to help move credit unions toward cost-effective, cutting-edge, and business-enabling technology.
Pure IT continues to be blessed with exponential growth which brings opportunities for others to join our team! Our ideal candidate is passionate about credit unions, technology, and building long-term relationships with credit union leaders. We do not sell widgets or tech products; we partner with credit union leaders on strategy and roadmaps for technology and security.
The T1 Technical Support Specialist will provide technical assistance to our managed service Credit Union computer system users. Specialists are responsible for answering questions or resolving computer problems for clients via telephone or from a remote location. The technical skills include knowledge of electronic hardware equipment and computer software.
Duties and Responsibilities:
- Exercises minimal independent judgment with direction from supervisor.
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of lower complexity.
- May install software or perform hardware testing remotely.
- Ability to work remotely with Pure IT equipment, when necessary.
- May install software or perform hardware testing remotely.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
- Associate degree in computer in a computer-related or equivalent training required.
- Entry Level- 2 years of experience required.
- Experience working with a ticket system (we use ConnectWise). Other examples: Zendesk, ZOHO CRM, ServiceNow, etc.
- A Certified (preferred, but not required).
- Experience with ITIL methodology a plus.
- Location: Tomball, TX