Voice Engineer

Job#: 2066577

Job Description:

Enterprise Voice Engineer - Hybrid in Charlotte, NC - W2 Only

Must Have: Review Technical Skills

Location: Charlotte, NC - Hybrid schedule

Job Summary: Manages design, configuration, and implementation for large voice networks. Experience with difficult or complex systems. Interfaces with business areas to ensure all initiatives support business strategies and goals. Primary liaison with vendors and consultants. Typically 5 or more years of experience in voice engineering.

Job Description:

• Interpret diverse business requirements into technical Collaboration and Productivity (CAP) solutions framework.
• Provide technology roadmaps governed by strategic direction, business requirements, as well as resourcing and financial constraints.
• Work across multiple vendors and internal partners to produce technically excellent solutions architecture that is aligned to business needs and direction.
• Provide input to technical direction and frameworks to meet business needs. Provide expert consultation for major network initiatives or incidents. Produce and/or endorse network standards.
• Provide guidance and recommendations specific to customer requirements.
• Evaluate emerging technologies against business and IT strategic needs. Serve as a contributor on network initiatives. Update standards and guidelines as requested.
• Review the feasibility of new and existing IT projects. Write technical and business documentation. Lead high-level scoping and costing activities if required.

Key Responsibilities:

• Participate in peer reviews for high and low-level designs.
• Build roadmaps for Migrations and Integrations.
• Ensure LOB and production characteristics are understood.
• Modernize the Voice engineering environment with new technology, software and solutions.
• Responsible for delivery of complex solutions on time and on budget.
• Develop detailed, low-level technical designs for complex Enterprise Voice Solutions.
• Provide L3 support to resolve complex and visible production issues as required.
• Responsible for capacity, security, continuity, and availability management.
• Recommend and leverage tools to ensure effective platform management.
• Provide subject matter expertise to line of business, relationship managers, and network teams including Operations.
• Identify risks and recommend remediation processes.
• Develop and maintain specific architecture blueprints and design standards (in an engineering repository).
• Develop testing strategy and technology certification plan.
• Responsible for tracking emerging technologies and conducting proof-of-concepts for those with applicability to BAC.
• Monitor change management by 3rd Party Vendors for quality deployments.

Qualifications:

• AS, BS, or BA in engineering or computer science (or relevant experience in lieu of).
• 5 years of experience in the networking industry. Experience in the financial industry is preferred.
• Large Migration experience.
• CISCO experience
• MS TEAMS Integration experience a huge plus.
• Ability to thoroughly review, understand, and interpret technology updates for applicability in the environment we support.
• Ability to interact effectively with all levels of customers, vendors, and peers.
• Familiar with technology trends in networking, including but not limited to software-defined networking (SDN), BYOD, SIP session management, etc.
• Expertise in voice technologies including but not limited to SIP Trunking and SIP interworking, voice over IP protocols (H.323/SIP), IP PBX, session management, etc.
• Expertise in SBC, Genesys, Cisco voice platforms, and unified communication and collaboration technologies.
• Expertise in LAN/WAN technologies including but not limited to wired/wireless LAN environments, data center networking, Intranet/extranet environments, load balancing, Hypervisor, Fiber channel, as well as wide area networking technology such as IP/MPLS, SONET/SDH, DWDM technologies, IP Multicast (PIM, MBGP), and Quality of Service environment.
• Experience with networking products such as routers, switches, load balancers, firewalls, and WAN optimization products.
• Knowledge of other vendors such as Juniper, Aruba, Arista, Cisco, and SonRibbon is a plus.
• Maintain and update engineering documentation and standard operating procedures.
• Knowledge of virtualization strategy with on-prem, public cloud, private cloud, and hybrid environments.
• Knowledge of online meeting solutions: Zoom, Webex, Skype, and Teams.

Technical Skills:

• Extensive technical experience working with large VoIP networks using Cisco Voice collaboration platforms and solutions including Call Manager/CUCM, Unity Connection Voice Mail, Jabber, Webex, Webex Teams, MRA, and Expressway.
• Firm understanding of VMware vSphere virtualization with ESXi and vCenter.
• Sound working knowledge of SRTP, RTP, Opus, SCCP, and SIP interworking.
• Broad working knowledge of call routing in complex Fortune 500 companies with QSIG, MGoogle Cloud Platform, CAC, H323, and SIP.
• Firm understanding of TDM, VoIP, and call control disciplines as well as next-generation networks using APIs, WebRTC, and HTML5.
• Session Management knowledge, with experience integrating to Avaya Aura, Cisco SME, Acme, and SonRibbon products.
• SIP and Traditional ISDN/PRI Trunking and broad experience with carrier network, SIP Trunking interworking including RFC standards.
• Sonus Gateway Technology configuration and/or integration experience (2K, 5K, 7K, 9K).
• VLAN experience and configuration, internetworking using BGP, ISIS, and OSPF.
• Extensive understanding of QoS standards and best practices for Real-Time media.
• E911 configuration on Cisco products and West/Intrado.

Desired Skills:

• Ability to work well independently and with a team.
• Strong communication skills.
• Ability to document well.
• Strong ability to drive programs ahead.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

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