What are the responsibilities and job description for the USA - Patient Coordinator position at Apolis?
Title - Patient Coordinator
Location - Lexington, MA , USA Hybrid
Duration - 06 months
Pay rate - $31.00 / hour
Job Details -
Patient Support Manager (PSM)
Target Hourly Pay $31.00 / hour
Hybrid- Remote w / a couple of days in the office
Works in a highly visible, strong team environment to provide exceptional Customer Service on all levels.
Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and
providing friendly, professional and well-informed answers to their questions.
PSM's will work with patients, physician offices, partners and insurance companies to case manage all
steps required to gain access to therapy.
Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.
Works closely with patient / family to case manage all steps required to gain access to therapy
Acts as the liaison with medical offices
Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
Perform benefit investigations with insurance companies as required
Counsel patient / family on reimbursement options
Manage patient transition to
- products.
Work with nurses to provide injection / infusion training to patients
Responsible for maintaining case history for all assigned patients in the CRM system
Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA's, etc)
Partner with Field Regional Business Managers and Patient Access Managers to manage all patient
cases within their assigned territories
Professionally field incoming telephone calls while making a positive impression
Answer patient and medical office inquiries and resolve customer problems
Provide ongoing persistency and compliance support by making regular calls to patient / families
Manage patient assistance requests and work with partners to process applications
Provide back-up coverage for other Patient Support Managers
May attend patient meetings and represent
Travel to sales meetings and medical offices as necessary
Prior reimbursement experience with ability to communicate complex reimbursement scenarios to
patients and medical professionals.
Living our leadership behaviors is a basic expectation for all
Ability to multi task, problem solve and work independently
Liaison with patients and families
Liaison with physicians and sites of care
Work with specialty pharmacy partners, insurance companies and nursing agencies
Work with Regional Business Managers, Patient Access Manager and Managed Care / Government
Accounts team
Individual must possess and portray strong emotional resilience
Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and
written communication skills
Ability to handle sensitive information
Ability to problem solve complex reimbursement scenarios and recommend solutions
Ability to maintain composure and remain professional during difficult patient or medical calls
Education :
BA / BS in the life sciences or communications preferred
3 -5 years of prior case management experience preferred
Salary : $31
